PDF Creator with MS Word 2007 - addin disappears

[katiecat]

When I install PDF creator, it initially adds an icon to my MS Word 2007. I can only use this icon to create PDF files if I want hyperlinks to be preserved.

However, the addin icon regularly disappears, requiring me to reinstall PDF Creator repeatedly. The problem is getting worse.

I have done the research in the Word Help files for enabling addins, but this doesn't have any effect on the behavior.

Please provide a workaround that doesn't involve me reinstalling PDF creator every time I want to use it.

thanks,
Katie

[christina]

Hi Katie, Pease be more specific on this issue;

1. ...the addin icon regularly disappears...

How does the com addon disappear? Go away from the Word toolbar or just greyed? can you find it by right clicking on the word toolbar?

2. ..requiring me to reinstall PDF Creator repeatedly...

Do you get any alarm message? Make a screenshot of it for us, please.

3. ... enabling addins.....

Can you please let me know your step to enable it?

Thanks in advance .

Christina

[katiecat]

Hi Katie, Pease be more specific on this issue;

1. ...the addin icon regularly disappears...
How does the com addon disappear? Go away from the Word toolbar or just greyed? can you find it by right clicking on the word toolbar?

2. ..requiring me to reinstall PDF Creator repeatedly...
Do you get any alarm message? Make a screenshot of it for us, please.

3. ... enabling addins.....
Can you please let me know your step to enable it?


Responses:

1. The add-in icon disappears (meaning it goes away completely). It isn’t there.
2. No alarm messages.

3. Enabling Add-ins:
a. Word 2007: Office Button, Word Options, Add-ins.
b. Select “COM Add-ins” from the “Manage” drop-down.
c. Click “GO”.
d. Check the box next to “Foxit PDF Creator COM Add-in”.
i. note: this is complete. Even though this is selected, the add-in icon still does not appear.
e. In addition, I have gone to the Microsoft Office 2007 Trust center as follows:
i. Office button, Word Options, Trust Center.
ii. “Trust Center Settings” button.
iii. Foxit software is a “Trusted Publisher”.
iv. Note: under “Trusted Publishers”, viewing the Thawte Code Signing CA, under the “General” tab, the certificate information says that “Windows does not have enough information to verify this certificate”
v. Under the “Certification Path” tab, Certificate Status says “Issuer of this certificate could not be found.”
f. Added “c:\program files\foxit” software to “Trusted Locations”.
g. Deselected all checkmarks under “Add-ins”.

[christina]

Thanks for your responses. I've forwarded this issue to our creator team for further investigation.

Report Mantis ID:0006878

[katiecat]

Thank you Christina.

This being Word 2007, I suspect there are security wrinkles to iron out between PDF Creator and Office.

I'll check back here periodically for updates. I really only care about this issue when I'm creating a PDF file from a document containing href links.

I love PDF Creator, though. I think the model of offering separate applications to handle different PDF functions is a really good idea!

[christina]

Hi katiecat,

Our developer tell me this is an issue related to UAC. Please currently try this way to see if it will work in you part:

1. Close UAC
2. Reinstall Foxit Creator
3. Enable Foxit Add-on in Word
4. Enable UAC.

Please let me know the result. Thanks.
Our developer will keep probing into this issue.

[katiecat]

Thanks, Christina. You may want to include a complete spelling of any Acronyms you reference in the Forums, in case your customers don't understand what you mean.

UAC doesn't seem to be the problem. It has been turned off all this time (prior to several reinstallations) and I confirmed again that it is turned off.

So. The problem isn't related to UAC (on this computer at least).

Perhaps another product ...

[katiecat]

One more thing:
The problem occurs whether on a Vista or XP machine.

UAC was implemented in Vista only, right?

I believe this is related to Office 2007, not Operating system.

[christina]

Thanks, Christina. You may want to include a complete spelling of any Acronyms you reference in the Forums, in case your customers don't understand what you mean.



Thanks, Katiecat. I will pay attention to it.:)

One more thing:
The problem occurs whether on a Vista or XP machine.

UAC was implemented in Vista only, right?

I believe this is related to Office 2007, not Operating system.

Up to now, we find the problem only in visa + Office 2007. Do you have the problem in XP + Office 2007 too?

[katiecat]

Hi Christina,

The problem happens regardless of operating system. I suspect this is something that occurs with Office 2007.

Thanks,
katie

[christina]

Thanks, Katie. The developer team are aware of this. Hopfully it can be fixed soon...

[jackgopher]

I'm quite sure it is related to Office 2007, because I have it installed on my Word XP and it works fine (the addin button remains). Tried it in Word 2007 - the same problem as mentioned.


_______________
Word 2007 Tutorial (http://www.free-training-tutorial.com)

[katiecat]

Hello,

Is there an initialization file or some other file that is supposed to be installed to the %user%\application data\microsoft\word\startup folder when FPC is installed on the machine?

If so, I think this is where the failure is. There is no foxit file in the word\startup folder.

I have copied the fpcwordaddin.dll file to this folder as a shot in the dark experiment.

Thanks,
Katie

[christina]

Where can I find the folder in question? Are you getting anywhere with your experiment.

Basically I don't think there are any files have been written into that folder.

[katiecat]

Hi Christina,

Here is the location of the startup folder:
%user%\application data\microsoft\word\startup

that would be c:\documents and settings\%username%\application data\microsoft\word\startup.

Most word addins leave a *.ini file in this folder.

My experiment failed. :1_32:

Thanks,
katie

[BerlinTop]

I had the same problem. It occurrs, because the Add-in is listed in "deactivated elements". Once it ends up there, Word wouldn't let you reactivate it. One should delete it from that list. A de- and reinstall using the Foxit-Installer does not fix this issue.

Here is how to do it:

- locate winword.exe (for office 2007 in in Vista: C:\Program Files\Microsoft Office\Office12)
- right-click and run as Administrator
- go to Com-Add-Ins, there you should see the Foxit-Add In in deactivated elements
- delete the Foxit PDF creator Add-in
- add the Add-In again (C:\Program Files\Foxit Software\PDF Creator)
- click to load on startup
- confirm and close Word
- start Word as you would usually
- the pdf-creator Add-in is now available again

On my machine, it works fine.
Cheers and good luck

[christina]

Thanks for sharing your solution.

[dougsyo]

Any word on PDF Creator, Vista and Office 2007?

I installed PDF Creator 2.01 and am having the same problems.

When I start Office, it crashes and then disables the PDF Creator COM object. If I as administrator I re-enable it (following instructions above), it crashes and disables it again the next time I open a document (not starting Word as administrator).

The bookmark feature is what I was really interested in, and that can only be used this way.

Thanks, Doug

[christina]

Sorry for this. The addon doesn't work steadily under Vista and Office 2007. Our developers are debugging this issue. If you would like we infom you once it got fixed, please write to support@foxitsoftware.com,describe the problem. We will file your email address and get back to you when a solution comes out.

[Richell]

[QUOTE=Johnbear;34743]when I'm creating a PDF file from a document containing href links.



Then?
What is your problem?