【Crash】 Chrome integration crash [Archive]

kotarak

January 8th, 2009, 10:50 AM

OS: Vista Home Premium
Browser: Google Crome

Hi!
If I try and view any PDF file from within Chrome the tab crashes... I don't know whether its Foxit or Chrome though so sorry if its not Foxit!!! I can however open the PDF if the file has been saved and then opened (so, offline in the native Foxit reader).

Help! Please! :)

christina

January 9th, 2009, 01:44 AM

Are you using Foxit Reader 3.x? Can you open the file from within Firefox?

kotarak

January 9th, 2009, 11:46 AM

Yep using 3.0. Although I didn't try it opening up a PDF in Firefox, and no, it doesn't work... Hmm strange. I can however open PDF's from the web in IE. Foxit doesn't have any services that need to be running for some reason does it?
If your wondering I dont have Adobe installed and never have (don't ever want it!) so that cant be conflicting.
I however have just noticed a message box that pops up under the browser when the PDF cannot be loaded, its called from Foxit. See attached for pic.

http://i43.tinypic.com/ke86eq.jpg
(this is the same error from Chrome)

I have also noticed that after I close Firefox a Foxit process still remain untill I terminate it via the task manager...
However it does look like it is downloading the file, its just when it goes to render it in browser window it crashes...

Thanks in advance for the help!

christina

January 11th, 2009, 07:48 AM

Sorry for late reply. This is a known issue reported here: http://forums.foxitsoftware.com/showthread.php?t=12466. If you're running on Visa, please first try the following way to see if it helps:

Right click on Foxit Reader exetuable program and select 'Run as Admin'.

In addition, you said 'crash', did Foxit Reader crash? Can you find a crashlog file under Foxit Reader executable program folder? if do, please provide it to us. Thanks.

Reported Mantis ID:0007399

kotarak

January 11th, 2009, 11:37 AM

Sorry for the confusion, no Foxit does not crash.
I tried the above steps and the problem still remains...

EDIT within the same post! It now works... I have no idea why, the only thing I did was 'Run as admin' both by right clicking and setting the exe as run with admin rights. Then I turned it off as it didnt work... Weird :S !

However, I use Process Explorer instead of the windows taskman and have noticed that when the browser tries to open Foxit, Foxit is not a child of the browser process and is instead a child process of svchost. Is this correct?

Anyway if I find out what happened I will get back to you!

Thanks, I think! lol :)

christina

January 11th, 2009, 10:52 PM

However, I use Process Explorer instead of the windows taskman and have noticed that when the browser tries to open Foxit, Foxit is not a child of the browser process and is instead a child process of svchost. Is this correct?

Yes, that's correct.

Anyway if I find out what happened I will get back to you!

Any feedback are welcomed. Thanks.

kotarak

January 12th, 2009, 11:24 AM

Ok... Now it doesn't... The only thing I can think of that I changed or had running when it worked was VMWare and associated services so I will try to see whether it was this causing the problem on next boot. I cant see how it would be though!

kotarak

January 14th, 2009, 09:02 AM

Nope, tried it, still does not open in either Chrome or FF... Although if it is left in Chrome to sort its self out the Werfault process (windows error reporting?) closes itself and chrome is able to be used again. Any suggestions?

christina

January 14th, 2009, 08:26 PM

Sorry, it's hard to give any suggestion now since it may be caused by Firefox itself. I've forwarded this issue to our developers. Hopefully a solution could be found soon.

BTW, I ever experienced this problem too. I fixed it by reinstalling Firefox and plugin. Here is what I have done:
1. use the firefox uninstall program;
2. choose to complelely delete all files including history and bookmarks log;
3. go to HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla\ , and delete the item Mozilla Firefox.
4. Delete .ocx file and .dll file in the Foxit Reader program folder/plugins
5. Reinstall Firefox and Foxit plugin.

If you would like to try this workaround, given you are in Visa, you shall 'Right click on Foxit Reader exetuable program and select 'Run as Admin' after reinstalling firefox and plugin.

signifer

January 19th, 2009, 05:49 AM

Hi,

I'm still confused...the original question was about Foxit not working with Chrome. Any insight on why it doesn't work with Chrome? (According to the google folks, Larry Page (google co-founder) prefers Foxit but they are stuck using Acrobat to open pdf files due to lack of an API on Foxit's part.)

I find Foxit works fine with Firefox but fails with Chrome...

Any help would be great.

Thanks,
Richard

christina

January 20th, 2009, 12:28 AM

Sorry, I thought Foxit Reader doens't work with your Firefox too.

We don't test Foxit firefox plugin with Chrome in particular. But basically if you can use Foxit plugin within firefox, and then can use it to Chrome. One importance is to be sure Foxit Reader 3.0 is being used to open pdfs within browsers. And then from my experience, you shall choose to import all settings from Firefox to Chrome.

signifer

January 24th, 2009, 08:46 AM

Hi Christina,

Thanks for the reply.

I have tried both Foxit 2 and 3 with both Firefox and Chrome. They both work with Firefox.

However, with Chrome all is not well. Foxit 2 just doesn't come up. Foxit 3 gives the server error message posted by kotarak and then there is no way out except to bring up task manager and shut down the server busy application. You reference a setting within the browser; do you know where it is for Chrome?

Is there any way you could try it with Chrome and see if you can replicate the problem (and then hopefully fix it)?

I'm trying to keep Acrobat off of my computer and use Foxit exclusively, but this is a real limitation.

Thanks,
signifer

christina

January 26th, 2009, 04:05 AM

....However, with Chrome all is not well. Foxit 2 just doesn't come up. Foxit 3 gives the server error message posted by kotarak .....
Is there any way you could try it with Chrome and see if you can replicate the problem (and then hopefully fix it)?

Foxit Firefox plugin only works with Foxit Reader 3.0.

I've tried many times on my manchines, while could not reprodue it. But
this is a known issue for Firefox and have been reported to our developer team for processing. I believe when a solution is available for Firefox, it will be for Chrome too. Thanks.

signifer

February 6th, 2009, 04:38 PM

Hi,

I have uninstalled Foxit 2 and installed Foxit 3. The system no longer crashes, but Chrome wants to bring up Acrobat rather than Foxit.

I haven't tried the Foxit plug in. I'm trying to get Chrome to open pdf files in a separate window using Foxit, not to open the pdf within the browser. Does the Foxit plugin cause this to happen or does it open the pdf in the browser? Anyone have this working?

Thanks,
signifer

christina

February 10th, 2009, 11:45 PM

Try the following way to see if it helps:

1. Set Foxit Reader as Default
2. In Foxit Reader window, go to Edit/Preferences/Internet, tick off 'Display in Browser'

orsula

February 24th, 2009, 10:00 AM

Hi,
May I simply ask the admins on this forum whether Foxit has an official plugin to Google Chrome (1.0.154.48)? I use Foxit 3.0 build 1301. The plugin works perfect with FF 3.0.6.
Thanks much,

orsula

February 24th, 2009, 12:02 PM

I guess a work around would be to copy the FF plugin to the chrome plugin folder. Worked for me with FF 3.0.6 and Chrome 1.0.154.48, with the plugin file:
npFoxitReaderPlugin.dll
which was located in:
C:\Program Files\Foxit Software\Foxit Reader\plugins

I simply copied it to:
C:\Documents and Settings\USER\Local Settings\Application Data\Google\Chrome\Application\Plugins

After restarting Chrome, PDFs opened in Chrome with the Foxit. I don't even have Adobe Reader on this machine, so it must be Foxit that handled the PDF.

Cheers!:1_01:

christina

February 24th, 2009, 07:02 PM

Actually, if you can make Foxit Reader plugin running in Firefox, you can run it within Opera, not necessarily to copy npFoxitReaderPlugin.dll to Opera folder, since Opera can get it automatically from FF plugins folder.

For Orsula, I would suggest you to check following setting in Opera,

Tools/Preferences/Advanced/Downloads, find 'Application/pdf' in the MIME TYPE list, select Edit, check Use Plug-in, and select Foxit Reader Plugin for Mozilla.

tempx

August 1st, 2009, 01:23 PM