Editor does not print at all

[pco_it]

Hi,

I have a non-protected PDF which I would like to print. When I go to print the document, everything comes up fine, I select the printer and click OK. It acts as if it has sent the job to the printer, but it never arrives.

No job is registered on the printer and nothing prints.

I have tried restarting the Print Spooler.

The evaluation version of Editor used to print without any problems....but after entering the key, it doesn't print anymore.

The printer is a network printer, and I'm using Win XP Pro.

Help?

[christina]

Sorry for the inconvenience. To make an investigation, please help to supply us the folllowing info:

1. Your printer info. Please use this tool to get it:www.foxitsoftware.com/tools/Getprinterinfo.exe
2. A file sample with the printing problem.

Thanks.

[pco_it]

Please select your printer!
Printer that you select is " Canon iRC3080-2880-J1 PS Ver1.1 ".

More printer's information:

* DriverVersion:
-> 1536

* DriverPath:
-> C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\PSCRIPT 5.DLL
-> FileVersion: [ 6.0.6000.16386 (vista_rtm.061101-2205) ]

* DataFile:
-> C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\EF5X3U1 1.PPD

* ConfigFile:
-> C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\PS5UI.D LL
-> FileVersion: [ 6.0.6000.16386 (vista_rtm.061101-2205) ]

------------------------------------------------------------------------


I can't supply you with any sample files as they are government PDFs and contain confidential information. Any PDF that I try to print has this problem.

Thanks

[christina]

Would you please help to print from Foxit Reader 3.1 for a test. Foxit Reader and Editor shares the same printing engine. Reader now usest the lastest engine which will be applied in next version of Editor.

Thanks a lot in advance.

[johnwms]

G'day, just found your Foxit PDF Editor and thought i've give it a test run. And found to
have the same problem as this forum member. Goes thru the motions of printing and a blank page comes out - print info follows.
I'm having a second issue (just beginning so maybe I haven't searched hard enough yet),
but I'm only able to edit one line. The line stays hi-lighted with a blinking cursor and I can't get past it. Hints? Where do I look next?
thanx

Operating System:

* OS : Microsoft Windows XP(Service Pack 3)

* Ver: 5.1(2600)

* IE : 6.0.2900.5512

* Language: English (United States) - English (United States)



Printer that you select is " Xerox Phaser 4500N PS ".



More printer's information:



* DriverVersion:

-> 1536



* DriverPath:

-> C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\PSCRIPT 5.DLL

-> FileVersion: [ 6.0.6000.16386 (vista_rtm.061101-2205) ]



* DataFile:

-> C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\XRX4500 N.PPD



* ConfigFile:

-> C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\PS5UI.D LL

-> FileVersion: [ 6.0.6000.16386 (vista_rtm.061101-2205) ]

[pco_it]

Yes, I can print from Foxit Reader 3.1

[christina]

Hi pco_it, If so, that should be a fixed issue. To check it, you can send us the folllowing info:

1. Your printer info by getting it via this tool:www.foxitsoftware.com/tools/Getprinterinfo.exe
2. A file sample the prolem sticks with.

Hello johnwms,

For the print issue, please send us a file sample. Thanks.
For the second issue. You were in the text editting mode where you can input text. To exit, click on the exit button on the toolbar.

[pco_it]

So are you saying it is fixed in Editor 2.1? Or the next release after 2.1?

[christina]

Foxit Editor and Foxit Reader share the same printing engine. If you can print it via Foxit Reader, it shall be a fixed issue and will be updated in next release of Foxit Editor. Thanks