Printer Driver Not Installed

[petts5354]

I have installed an evaluation copy of Phantom, but it did not install the printer driver. I have Quickbooks PDF Converter in the printers and I can't delete that because I need it.

Did I do something wrong and how can I fix it?

OS Vista 64bit

[christina]

The print spooler is active?

Make a screen shot for the error promt for us . Thanks.