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Saulius
October 9th, 2006, 12:06 PM
I have installed pdf creator add on almost after Foxit Reader 2.0 was released. But i recently noticed that when I click on check for updates I see pdf creator add on as available update. When I try to download and install i get an error message "create directory failed". The same result is produced when I try install manually downloaded add on. But convert to pdf is functioning normally. I tried to uninstall this add on through add/remove programs. It said it uninstalled but virtual printer driver is still here and convert to pdf is still functioning. How to uninstall and reinstall this add on?

Jessamine
October 10th, 2006, 09:04 PM
Hi,
Would you please go to this one for reference? http://www.foxitsoftware.com/bbs/showthread.php?p=5861

Saulius
October 11th, 2006, 12:47 PM
Hi,
I purchased pdf creator, got zip file, installed without error "create directory failed" and it seems everything is ok at the moment, only that in update list when I click check for updates in foxit reader I still see pdf creator add on as available. Conversion process is smooth with the exception that I have blank progress window still opened after conversion is over(page count is over) and should close it manually. But I guess it could be connected to that Foxit Reader is not my default pdf reader(because of some pdf with drm I am forced to keep adobe reader as default).

Jessamine
October 11th, 2006, 11:20 PM
Hi,
"only that in update list when I click check for updates in foxit reader I still see pdf creator add on as available"
We have noticed this problem. It would be fixed in new release.
"I have blank progress window still opened after conversion is over(page count is over) and should close it manually"
I guess it may be the printer progress dialogbox, right?

Saulius
October 11th, 2006, 11:55 PM
It is a dialogbox in wchich Progress is written on the top of the box, and converting files... at the bottom. It opens at the beginning of conversion from Foxit reader, then it shows other dialogbox with printing...and counting pages. After that previous dialogbox appears anew and does not close itself, I should close it manually, because conversion process is already over.

Jessamine
October 12th, 2006, 07:26 PM
Hi,
Would you please make a screenshot for understanding?
I guess it is a setting problem in control panel ->faxes and printers.

Saulius
October 13th, 2006, 01:19 AM
Hi,
Here is screenshot of the dialogbox in Foxit reader which does not close itself after converting to pdf. I did not change anything in printer settings.

Jessamine
October 16th, 2006, 01:01 AM
Hi,
Thanks.
I can confirm your problem now and have reported it to our developers.