Very Slow Printing with Reader 2.2 Build 2129

[mlegato]

Hello,

I am experiencing VERY slow printing from Foxit Reader 2.2 build 2129. Every PDF file I print takes at least 10 minutes per page. My OS and printer information is below. I should add that my printer (http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=SupportDetailTabAct&fcategoryid=257&modelid=10236#ModelDetailAct) is hooked up to a network printer server from Zonet (http://www.zonetusa.com/DispProduct.asp?ProductID=125).

Any help would be appreciated. Thanks.

Regards,
Mike

Operating System:
* OS : Windows Vista (TM) Home Premium
* Ver: 6.0(6000)
* IE : 7.0.6000.16575
Printer that you select is " Canon Inkjet PIXMA iP1500 ".

More printer's information:

* DriverVersion:
-> 2060

* DriverPath:
-> C:\Windows\system32\spool\DRIVERS\W32X86\3\UNIDRV. DLL
-> FileVersion: [ 6.0.6000.16386 (vista_rtm.061101-2205) ]

* DataFile:
-> C:\Windows\system32\spool\DRIVERS\W32X86\3\CNB_021 4.GPD

* ConfigFile:
-> C:\Windows\system32\spool\DRIVERS\W32X86\3\UNIDRVU I.DLL
-> FileVersion: [ 6.0.6000.16386 (vista_rtm.061101-2205) ]

[Kurica]

Hello,

Would you please send us a sample for testing too?
Thanks much.
:1_30:

[mlegato]

Sure. Try iP1500_ESI_US.pdf on the Canon printer site (http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=SupportDetailTabAct&fcategoryid=257&modelid=10236#DownloadDetailAct). It takes about 10 minutes to print 2 pages, which is a little better than usual but still much slower than it should be.

Thanks for your help.

-- Mike

[mlegato]

Hello,

Attached is another PDF file that prints very slowly. I just tried to print page 1 and it took 7 minutes to spool and generated a 1.15 MB file. Any ideas?

Thanks,
Mike

[major4579]

I too have been experience the same problem with every PDF file I try to print. I downloaded the latest version again (02/04) and installed it - no difference. I went back to an older version I had (v2.0 Build 1516) and it prints the same PDFs very quickly. I think I'll run ver 2.0 until the 2.2 printing bug is fixed - unless there's any testing I can do for you.

[christina]

Hello,

Tks. We will test the file your provided. Printing performance will be enhanced in our next version. Please hold patiences and keep attending to our products.

Mantis ID: 3642

[Flurmy]

Me too!
I always have to wait about 8 minutes per page on both local and remote printers with postscript, PCL and Canon.

>Printing performance will be enhanced in our next version.

I'm longing for it.
Thanks.
Maurizio

[dusti]

same here

smb-connected printer sharp mx-3501
with windows xp pro and windows xppro-64 (windows2003-64 serverwith xp theme)

I'd be happy to test new versions :D

[NotAnITGuy]

Same problem here! It looks like it's taking 10 MB of printer cache per page or something ridiculous. 5 minutes+ per page and will freeze printer by maxing out the cache.

I've reverted to Adobe Reader b/c it's faster! Please fix this!

[christina]

Hello NotAnITGuy

What's your printer type and OS?

[StephanP]

I'm experiencing the same here:
slow printing for any PDF file on any of the printers available on our network

OS: Windows 2000/SP4
CPU: AMD Sempron 3100
Mem: 1GB
Foxit PDF Reader: version 2.2 build 2129
Printer: HP LaserJet 2430 PCL6
Printer: Infotec ICS 2432 PCL5c

Stephan

[smcnaughton]

I was having this same problem so... I installed newest vs. 2.3 and guess what? Nothing has changed!:1_23:

[christina]

Hello All

Sorry that, for some reasons, not all the printing problems are fixed in Version 2.3. I will let yours informed should I get something new about printing issue.

[mlegato]

I just installed v2.3 and it made no difference for me either.
:1_29:

[blueprint_guy]

I had the same issue with printing PDF's and I found a solution...for now. It seem the orientation of the image is what is causing the problems. If you are having a problem when you push print, cancel out of it, (you may have to call up the task manager to exit out of everything) and then reprint and try landscape. This has been working for me on both versions. I know its a pain but it still saves more time than waiting 10 minutes. Good luck!!

[rickjag]

I also am running v2.3. build 2825. I tried switching the page orientation as describrd in the previous post and that did not work for me. I am printing ona Canon i960. It's currently taking about 4 minutes to print a single page.

[mr_once]

Same problem with me. I have to wait about 3 minutes, per PAGE! So when I try to print out a document with 10 pages, it takes 30 minutes to spool(?) the pdf. Spooling size is not too big (30 MB per 10 pages). I happens with EVERY pdf ANYTIME, I have no idea what to do.

Maybe the cause is, that the printer is connected via network, I've read in some forums about this issue and everyone had a network-printer.

Windows XP SP2
OKI 5600C via network
Foxit 2.2 OR 2.3, no difference

Thanks for fixing this issue :-) it's really a major one...

[christina]

Hello mr_once,

May be you are right. Some users used the network printer, and caused a crash and sent info to us. Based on thoese crash.file and printer info, our testing/developer team has confirmed and will fix it in next version. Hope it will also fix all issues talking in this thread.

[rickjag]

I tried printing again today and it was very slow as usual. It took about 5 minutes to print 4 pages. I looked to see if an update was available and there was. I downloaded and installed v2.3 build 2825, to my amazement the document started printing in about 15 seconds. It appears the slow printing issue has been resolved. I'm going to try printing some other documents just to be sure. Good job Foxit.

[rickjag]

I tried printing my 45 page parts manual and it took over an hour to print 2 pages so I cancelled it. I guess it's not fixed after all:1_32:

[crash]

Using FoxIt SDK Standard (ActiveX) from May 2008, we see the exact same issue.

Even when printing small, few page PDF files is EXTREMELY SLOW to any printer on Windows 2000 SP4 or Windows XP SP 2 and 3.

Most of our printers are HP. We use PCL drivers for HP LaserJets, and HP DeskJet drivers from HP.

Our network Xerox Phaser printers using the Xerox PS (not PCL) drivers show acceptable speed, but if we use PCL (requirement for compatibility with many Windows database programs) then speed is making the product unusable.

While writing this, I just received another three complaints about this, and all three PDFs were a 3 or 4 page black and white text PDF taking over 10 minutes to print. Adobe takes about 15 seconds to print the same exact PDFs.

Please assist as soon as possible - this can not take long to fix here...

[christina]

Got answer here: http://www.foxitsoftware.com/bbs/showthread.php?t=7882

[valster]

I just switched to FoxIt, but the latest build makes it unusable if you need to print your pdfs.

My printer is not on a network, and I unfortunately have to go back to adobe for now :(

Still no update?

[christina]

Hello valster,

Would you please let me know what printing problems you are running into?

Our printing performance has been greatly improved at our core library, especially for documents with big image and transparency.

[NeilXF33]

Foxit prints very slowly if at all to a network printer. Size of PDF, contents irrelevant. HP1300 on dedicated print server. Adobe reader prints same docs in a few seconds. I have noted this problem in last few releases of Foxit reader. Ver 2.3 build 2825 is no exception. I prefer Foxit to Adobe, but have to use Adobe for all print jobs. No other apps (MS Office, editors, CorelDraw, graphic viewers, etc) have printing problem, so I do not believe this is a network or hardware problem.

[qskevinsmith]

Print just about any multi-page PDF; do the same from Acrobat (any version - I used 8 and 9).
The print-time to ANY printer is significantly slower with Foxit.

I don't even bother printing from Foxit any more.

This is like the IE vs Firefox "war" - I NEED both installed :1_24:

[christina]

Hello qskevinsmith, Could you please be more specific on how foxit is slow in printing any multi-page pdf? Thanks a lot.

BTW, are you printing to a network printer?

[Flurmy]

Life is too short to print with foxit... even version 3!

[dlinteractive]

Hello. Viewing PDF documents is great and very fast -- but printing is sooooooooo slow. I tried version 2.0, 2.3 and 3.0 -- all are the same. I'm using a new Intel PC computer with Vista, 4G RAM, and a PCL HP Laserjet printer connected directly to the LPT1: printer port. I'm trying to print a simple 1 page PDF document (text only) and it takes 7-8 minutes. Any fixes for this? Thanks.

[kalium]

I've got the same problem using Foxit Reader 3.0 build 1120. It takes approx. 30 secs to send each page to the printer, and the printer cache gets filled very quickly, ~1MB per page. This means that documents over 10 pages or so won't be able to print...

I'm printing to a Canon MP360 that is not networked (directly connected to PC via USB). Adobe Reader doesn't have this problem.

Is a fix being worked on or is it back to Adobe Reader?

[christina]

Sorry for this inconveninece. We aslo need your help to provide us the following extra info:

1. Your printer info. please use the following tool to get it:
www.foxitsoftware.com/tools/Getprinterinfo.exe
2. Your computer info.please use the following tool to get it:
www.foxitsoftware.com/tools/getcomputerinfo.exe
3. A screen shot for the printer cache.

Thanks in advance.

[Flurmy]

Version 3.1.1.0928 and still the printing is almost impossible.
20 minutes for a (simple) page!
With a HP PCL 6 printer, with a Canon IP3000, with a Fujitsu...
And while it's mumbling there's no way to stop it beside killing it through TaskManager.
Only with a postcript printer it works fine (sic!).

[art3my]

I am having a very similar problem, and I think I might have found a solution. I am putting it in a couple of threads in case it is useful, excuse the cross-posting.

In any case, the setup I am looking at is:
- Windows XP
- A SMB-shared network PCL printer, a HP Color LaserJet 4600 ... let's call it \\printserve\abc
- FoxIt pdf reader, latest version (3.1.2.1013) (same problem with earlier versions)


Now, as some of us have discovered, FoxIt appears to have great difficulty generating compact spools for the PCL driver. A simple PDF would take somewhere around ~5m a page to spool. My solution is to force Windows to use the PS driver for this network printer. It's not entirely trivial because, when installing the printer over the network, the PCL 6 driver for the printer is installed automatically.

Here is how I overcame this:
1. Download the 'HP Universal Print Driver' software ( http://h20338.www2.hp.com/hpsub/cache/342988-0-0-225-121.html ), and installed it. Printed one page out of a PDF using the 'HP Universal Printing PCL 6' as the printer. Under 'Enter printer address', put in \\printserve\abc (note here that the wizard showed the model number correctly, but gave me some kind of communication error at this point -- I simply ignored it). What this step did is installed a *local* communication port for the \\printserve\abc network printer. This will allow us to install it with a different driver.

2. Downloaded latest Color LaserJet 4600 PS driver from the internet, it unzipped into a folder. (use the PS corresponding to your own printer)

3. Went to the Windows 'Add Printer' wizard. Selected *Local printer* , make sure Plug and Play is unchecked. On the next screen, select "Use the following port", and select "\\printserve\abc (HP UNC Port)".

4. On the next screen, select the PS driver corresponding to your printer (I chose 'Have disk' and used the directory created in step 2.

5. On the next screen, you might see a warning saying that "A driver is already installed for this printer." Choose "Replace existing driver" (that is, force it to use the PS one)

6. Finish the wizard, and you should be ready to go with your new printer!


Worked for me after many hours of frustration... good luck...
-Artemy