(Bug) Printing Problem

[xbigjohn]

I don't know if this is a bug or something else is causing it, but yesterday I received an email with a four page .pdf attachment, made up in four separate pieces of correspondence (letters of one page each). I told Firefox to open it with Foxit (2.2) which it did, and it looked fine. When I attempted to print the document, it would send 3 pages to the printer then freeze. I tried repeatedly and got the same response every time. Then I decided to try to print each page separately. The first three pages printed fine, but when I tried to print the fourth page, it would freeze and not send it to the printer. I am using an HP C4150 All-in-one printer.

It's a confidential document so I can't send it for someone else to try. Sorry. Will welcome any suggestions.

bj

[christina]

Helllo Xbigjohn,

Have you happened to have the same problem when printing any other document? The document will greatly help to find the problem.

[xbigjohn]

Have had no problems printing other documents, but they were all single page. Will attempt to get permission to send the offending document. Is there not some way I can send it in sort of a secure mode, so that it is not available for the world to read? Seems that I saw this once but can't put my finger on it now.

Thanks--jrw

[Humulus]

Create a support ticket at http://www.foxitsoftware.com/support/ticket/ and upload your file in the ticket system.

[xbigjohn]

Thanks -- Just what I was looking for!!

I have uploaded the "offending" file using the support ticket. Hope I did it correctly and they can solve the problem.

jrw

[christina]

Support at the ticket will help you.