"Open properties" box won't appear

[Blake]

When I right-click on some highlighted text in my pdf's to select the "Open properties" dialog box, it won't appear on my screen. Foxit Reader assumes it is open, though, because when I right-click on the same highlighted region, it says "Close properties". I don't know if this is an after-effect of having switched from using dual monitors to a single monitor today......while I was using dual monitors, the properties box would appear on the original monitor, despite the fact that foxit reader was displayed on the extended monitor's desktop. And when I rebooted my computer to display on a single monitor, I started getting this problem. Any ideas, because I really depend on multiple highlighting colors in my pdfs. This problem occurs for any drawing markup tools, regardless of it being underline, squiggly, highlighter, etc.

Foxit Reader 2.2 (although I thought I just used the installer to upgrade to version 2.3 -- hmmmmm)
Windows Vista Home Premium
Nvidia GeForce Go 6100

[christina]

Hello Blake,

Have you upgraded to 2.3? Does this issue happen on v2.3 too?

[Blake]

Christy,

I actually did the upgrade method through the update manager (under the Help --> Install Update menu), and I thought it had upgraded to v2.3, since that option is now gone on the update manager, but when I go to Help --> About, it still shows as v2.2, along with "Foxit Reader 2.2" at the top of my window when I open Foxit Reader.

Is this what you were looking for? Thanks for replying to my query.

Blake

[Blake]

Christina,

Sorry I called you "Christy" -- I was going off of memory, and didn't see your actual name. Oops!

Blake

[christina]

it still shows as v2.2, along with "Foxit Reader 2.2" at the top of my window when I open Foxit Reader.


Blake

This shows that you didn't upgrade successfully, please upgrade again. Once you make it, you will see 2.3 at the top of reader window, and have a try.

Let me know the result.

[Blake]

Christina,

I've got the same result after an upgrade to v2.3 -- I right-click on a highlighted area, select "Open Properties", and the screen will have a quick flicker, but nothing happens. When I right-click again, I have "Close properties" instead of "Open", so Foxit recognizes that I've opened the properties dialog box, but no GUI appears. If you've got a solution, I'm all ears.

Blake

[christina]

Well, I can not reproduce this issue. I will forward to our testing team.

This issue happens on PC or Laptop?

Mantis ID:4569

[Blake]

Christina,

This problem occurs on a laptop -- Compaq Presario F572US, with the specs that I listed in the first post. Most importantly, an Nvidia chip (GeForce Go 6100), and this occurred after switching from a dual monitor setup to the native screen on my laptop. Thanks for the constant effort, I just wish this weren't such a persistent little problem.

Blake

[Blake]

Christina,

I managed to get the problem fixed -- I think it may have been a combination of foxit reader and my graphics card, because when I hooked my laptop up for a dual monitor setup, the "Open Properties" dialog box appeared on my extended monitor, and I'm guessing that foxit may have been attempting to emulate the extended desktop even after I went back to the single monitor.

Blake

[christina]

Hello Blake,

Thanks for your return and clearing up the problem. Foxit Developer has figured out its an issue of a dual monitor, and will improve its supporting.