Editable Form - Cant enter "at" sign

[fismoll]

Hello @ all,
I have a sheet. I want to fill in my data to special fields, print it and send it to somewhere.
One field says.. "Enter your eMail:.................."

My problem is I cant enter the "@" (at) sign in there. :1_02:

When I open the form with the Adobe Reader 9 I can enter "@".

What shall I do, to be able to enter the @ sign?
What is the reason for this?
Is it maybe a form preference?

thnx a lot and peace fismoll

[christina]

Hello fismoll,

Would you mind send me a copy of this form for testing?

[fismoll]

Hello Christina,

is it ok, when I post the link?

www.bmi.gv.at/cms/zivildienst/formulare/files/Formular_Zivildiensterklaerung.pdf

I downloaded also other forms to test. In none of them I was able to type in the at-sign. When I install the Adobe Reader over the foxit, I can type in the @-sign, even with the foxit.
I assume the adobe reader overwrites a registry-key for character set encoding type, or something like this?

In the lower corner at page 1 you will find a field "eMail".
Apart from this field, I cant type the at-sign into other fields, too.

thnx a lot

[christina]

Hell fismoll,

I can type "@" sign into the eMail field at the lower corner of page 1. Are you using the newest version?

[fismoll]

Hello Christina,

Version 2.3 Built 2923 (downloaded yesterday) is the one I use.

Is the Adobe Reader also installed on your machine?

[fismoll]

Now, I started a second attempt (on a "clean" virtual machine) to check this.

First I installed the FoxIt again --> No @-sign possible to type.
Then I run the Adobe Reader setup (8.12) over --> @-sign still not possible to enter?

[fismoll]

Now, I started a second attempt (on a "clean" virtual machine) to check this.

First I installed the FoxIt again --> No @-sign possible to type.
Then I run the Adobe Reader setup (8.12) over --> @-sign still not possible to enter?

My third attempt:
Over the last machine state (as above| 1-FoxIt 2.3 and 2-AdobeReader8.12):
I installed the current Adobe Reader 9 and I could enter the @-sign in Adobe Reader.
But still not when the form is opened with the FoxIt!

[christina]

Hello fismoll,

Thanks for your job. I will confirm again... Yes, Adobe reader is running on my pc too.

[christina]

The testing team can type @-sign too. If I have your email, I will send you the printed screen. But this will not solve your problem. Let me know your Operation System and Language version, your keyboard settings, maybe they are the cause....

[fismoll]

Let me know your Operation System and Language version, your keyboard settings, maybe they are the cause....

HEllo Christina,

my OS is WIN XP Pro, SP2, Language is german, keyb setting german.

Here my latest results:
I only can enter the @-sign (in a form openend with the foxit reader 2.3), if Adobe Reader version 9 is installed in parallel, too.

[christina]

Hello fismoll,

Thanks for your info. This is a bug for german keyboard input. Mine is English keyboard, that's why I can input @ sign. I will report it.

Report Mantis ID:0005505

[fismoll]

Thanks for your info. This is a bug for german keyboard input. Mine is English keyboard, that's why I can input @ sign. I will report it.


Hello Christina,

thanx for your information. I will start some tests on my machine, at least I know the evil ;)
Unfortunately using the english keyb is not a good solution for me.

Your "report" means that this bug is going to be fixed? That would be great..

rgrdz fismoll

[christina]

right, fismoll.

[ruceb]

Hhm, this thread is somewhat older... But still, with the Foxit Reader version 2.3 (build 3902) I get the error described above (no @-sign possible in PDF-forms with Foxit, while possible with Adobe 9). I also have a German keyboard (and thus of course the German keyboard layout selected). It happens both in Win XP Prof SP3 and in Windows7 x64 beta. Would be nice if this could be fixed, because it's really annoying to switch to Adobe Reader just because one wants to fill out a form with an e-mail-address...

Plus: I told my parents and other not-so-computerish people to use Foxit instead of Adobe Reader, since it's faster and just the nicer product in my opinion. OK, but then, how do I explain them that for forms with the @-sign they'd have to use Adobe Reader instead of Foxit...?! :1_31:

Best regards, Ruceb

PS. I just installed the latest Foxit Reader (3.0 Build 1506). Unfortunately, still the same: No @-sign... Plus: Whenever I doubleclick a PDF to open it, I am now being asked I I want allow the program to change my system (Winows 7). The older version 2.3 didn't do that...

[christina]

PS. .... Plus: Whenever I doubleclick a PDF to open it, I am now being asked I I want allow the program to change my system (Winows 7). ...

Could you please make a screen shot for the prompt message?