Printing pdfs stalls printer

[rmelchert]

When trying to print a pdf using Foxit Reader (latest version out so far (Version 2.3, Build 2923), the printer shows "Processing data", but it won't print the pdf, and under printer status, it shows an error. When I cancel it on the printer, it then keeps showing "Cancelling job". The only way to print other non-Foxit documents is to restart the printer. Otherwise, the printer prints fine, so the problem is not with the printer. PDFs do print using Adobe Reader, just not Foxit. I am using a PC with Windows XP. I have installed all updates except:

Foxit Toolbar
Nitro PDF Professional
Foxit PDF IFilter for 32 bit
Foxit PDF IFilter for x64 Windows
Eastern Asian Language Support
Foxit PDF Creator
Foxit PDF Editor

Any help would be appreciated!

[rmelchert]

Here's some other important info i saw how to get on http://www.foxitsoftware.com/bbs/showthread.php?t=7820 .

Operating System:
* OS : Microsoft Windows XP(Service Pack 2)
* Ver: 5.1(2600)
* IE : 7.0.5730.13
* Language: English (United States) - English (United States)

Printer that you select is " Xerox Phaser 8400N PS ".

More printer's information:

* DriverVersion:
-> 1536

* DriverPath:
-> C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\PSCRIPT 5.DLL
-> FileVersion: [ 6.0.6000.16386 (vista_rtm.061101-2205) ]

* DataFile:
-> C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\x8400PA O.p3p

* ConfigFile:
-> C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\PS5UI.D LL
-> FileVersion: [ 6.0.6000.16386 (vista_rtm.061101-2205) ]

----------------------------------------------
http://www.foxitsoftware.com/tools/getcomputerinfo.exe

When running this program, after clicking "GetInfo", I get: "Line -1: Error: □□□□□□(□□□□□)" so I can't post that information

[rmelchert]

Also, it doesn't work on a specific file, just pdfs in general, and here is some info from Start>Run>Dxdiag since getcomputerinfo doesnt work.

OS: Microsoft Windows XP Professional (5.1, Build 2600)
System Manufacturer: MSI
System Model: MS-6712
BIOS: Version 07.00T
Processor: AMD Athlon(tm) XP 2700+, MMX, 3DNow, ~2.2GHz
Memory: 512MB RAM
Page file: 173MB used, 1076MB available
DirectX Version: DirectX 9.0c (4.09.0000.0904)

let me know if you need anything else. thanks!

[christina]

Hello rmelchert,

Thanks a lof for the info. You said reade doesn't work on a specific file, could you send us a sample of this file for testing?


Report Mantis ID:0005485

[rmelchert]

Sure, here's one we were trying to print before. It showed it fine, just it wouldn't print.

http://www.usps.com/forms/_pdf/ps3615.pdf

[christina]

Hello rmelchert,

Thanks very much for the file link that I will forward to have a test.

[rmelchert]

Just wanted to say thanks for all your help. Just downloaded Version 2.3 Build 3201 and the problem is solved!