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Not able to Sync after annotating a pdf from ftp location

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  • Bug Not able to Sync after annotating a pdf from ftp location

    When I open a pdf from FTP location and annotate the pdf and close the pdf, sync doesn't happen. It takes forever to sync back to ftp location. I end up cancelling the sync. Even when I sync the folder and annotate a pdf, then the sync takes forever and never completes. I will end up with cancelling the folder sync.

    However there is a workaround which kind of working. First I download the pdf from ftp location. Then annotate the pdf and save locally. Then i upload the local file into the remote ftp location to replace the original file. From now onwards, if I annotate the file even from the ftp location directly, sync happens upon closing the file without any issues.

    I presume that the sync functionality is not consistent between local & ftp location. Kindly look into it. Thanks.

  • #2
    Dear Nsskumar,

    I apologize for the inconvenience. For this issue you mentioned,we need your help to send us the following information for further analysis:
    1:Your device model and OS information.
    2:Which version of Foxit MobilePDF application you are using.
    3:What kind of FTP is it?