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PDF Creator COM Add-in blocks launching of Microsoft Office products

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  • PDF Creator COM Add-in blocks launching of Microsoft Office products

    Since updating to Foxit PhantomPDF 9.1, I've received multiple reports of Microsoft Office (Word, Excel, Outlook) products failing to launch. They get stuck at a screen for "Loading Add-ins, Foxit PDF Creator COM Add-in". So far, there doesn't seem to be any easy way around the problem. I've asked people to close it, then try opening a specific file instead of just the main program by itself. That process worked until this morning. User says that nothing helps today.

    Yes, I can probably boot to safe mode and disable the add-in, but... why is that necessary for an add-in that should work.

    So, I'm curious if other users are experiencing the same issue in 9.1, or is it just something wrong with our local machine setups?

  • #2

    Dear twalker.TNC, This issue you mentioned should have already been rectified in our latest released version 9.2 of Foxit PhantomPDF.
    Please help to install the latest version 9.2 to see if the Foxit PDF creator add-in will be compatible with MS office on your part?
    Following is link for downloading the latest version 9.2 of Foxit PhantomPDF:
    http://cdn09.foxitsoftware.com/produ..._enu_Setup.msi

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    • #3
      I am running 9.2.0.9297 and this is still happening. I had started a new new topic for this as unfortunately I never noticed this one.

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      • #4
        Dear FGE, Did you post the issue in the following thread: http://forums.foxitsoftware.com/foru...df-not-working If so,our forum administrator Richell requested you to provide us with some information for further investigation. Please help to send requested information in that thread.

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        • #5
          I have this exact issue. It is effecting Win 10 x64, Server 2012 R2, and Windows 7 x64 machines. It is effecting PhantomPDF Business version 9.1.0.5096, Foxit Reader 9.3.0.10826, and Foxit Reader 9.0.1.1049. Has there been any further progress on this issue? I have 280 clients who are intermittantly experiencing this issue?

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          • #6
            ohershey ,I apologize for the trouble.Firstly,please make sure to install our latest version 9.3 of Foxit PhantomPDF or Foxit Reader by downloading them from the links below:
            Foxit PhantomPDF v9.3
            http://cdn09.foxitsoftware.com/produ..._enu_Setup.msi
            Foxit Reader V9.3:
            http://cdn09.foxitsoftware.com/produ...etup_Clean.exe
            If the issue still persists in newest version,please help to send us the following information for further analysis:
            1: Did this issue happen to all MS office applications with Foxit PDF creator addin loloaded(such as:MS word,MS excel,MS PPT,MS outloot.MS visio)?
            2:Please take a screenshot of the error message you received when you tried to open MS office file.To make a screenshot, please press 'PrScrn SysrRq' on the keyboard, then go to 'Start'->'All Programs'->'Accessories'->'Paint'->press Ctrl V to paste and save.
            3:Please help to send us the creator log for us by doing as follows:
            A:Navigate to the following folder:
            C:\Users\[user name]\AppData\Roaming\Foxit Software\Foxit PDF Creator\Creator-Log
            Please delete all of the files and folders included in this "Creator-Log" folder manually.
            B: Go to "Start"->"Run"-> input regedit -> find "HKEY_CURRENT_USER\SOFTWARE\Foxit Software\Foxit PDF Creator",please change the value for "EnableLog" on the right panel into 1 if its value is not 1 there.
            D:Please try to open MS office file to replicate the issue as usual again,then please navigate to the following folder again and package all of the files or folders that you can find in this "Creator-Log" folder for us:
            C:\Users\[user name]\AppData\Roaming\Foxit Software\Foxit PDF Creator\Creator-Log

            Look forward to your reply.

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