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PDF Creator COM Add-in blocks launching of Microsoft Office products

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  • PDF Creator COM Add-in blocks launching of Microsoft Office products

    Since updating to Foxit PhantomPDF 9.1, I've received multiple reports of Microsoft Office (Word, Excel, Outlook) products failing to launch. They get stuck at a screen for "Loading Add-ins, Foxit PDF Creator COM Add-in". So far, there doesn't seem to be any easy way around the problem. I've asked people to close it, then try opening a specific file instead of just the main program by itself. That process worked until this morning. User says that nothing helps today.

    Yes, I can probably boot to safe mode and disable the add-in, but... why is that necessary for an add-in that should work.

    So, I'm curious if other users are experiencing the same issue in 9.1, or is it just something wrong with our local machine setups?

  • #2

    Dear twalker.TNC, This issue you mentioned should have already been rectified in our latest released version 9.2 of Foxit PhantomPDF.
    Please help to install the latest version 9.2 to see if the Foxit PDF creator add-in will be compatible with MS office on your part?
    Following is link for downloading the latest version 9.2 of Foxit PhantomPDF:
    http://cdn09.foxitsoftware.com/produ..._enu_Setup.msi

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    • #3
      I am running 9.2.0.9297 and this is still happening. I had started a new new topic for this as unfortunately I never noticed this one.

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      • #4
        Dear FGE, Did you post the issue in the following thread´╝Ü http://forums.foxitsoftware.com/foru...df-not-working If so,our forum administrator Richell requested you to provide us with some information for further investigation. Please help to send requested information in that thread.

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