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PDF Creator COM Add-in blocks launching of Microsoft Office products

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  • PDF Creator COM Add-in blocks launching of Microsoft Office products

    Since updating to Foxit PhantomPDF 9.1, I've received multiple reports of Microsoft Office (Word, Excel, Outlook) products failing to launch. They get stuck at a screen for "Loading Add-ins, Foxit PDF Creator COM Add-in". So far, there doesn't seem to be any easy way around the problem. I've asked people to close it, then try opening a specific file instead of just the main program by itself. That process worked until this morning. User says that nothing helps today.

    Yes, I can probably boot to safe mode and disable the add-in, but... why is that necessary for an add-in that should work.

    So, I'm curious if other users are experiencing the same issue in 9.1, or is it just something wrong with our local machine setups?

  • #2

    Dear twalker.TNC, This issue you mentioned should have already been rectified in our latest released version 9.2 of Foxit PhantomPDF.
    Please help to install the latest version 9.2 to see if the Foxit PDF creator add-in will be compatible with MS office on your part?
    Following is link for downloading the latest version 9.2 of Foxit PhantomPDF:
    http://cdn09.foxitsoftware.com/produ..._enu_Setup.msi

    Comment


    • #3
      I am running 9.2.0.9297 and this is still happening. I had started a new new topic for this as unfortunately I never noticed this one.

      Comment


      • #4
        Dear FGE, Did you post the issue in the following thread: http://forums.foxitsoftware.com/foru...df-not-working If so,our forum administrator Richell requested you to provide us with some information for further investigation. Please help to send requested information in that thread.

        Comment


        • #5
          I have this exact issue. It is effecting Win 10 x64, Server 2012 R2, and Windows 7 x64 machines. It is effecting PhantomPDF Business version 9.1.0.5096, Foxit Reader 9.3.0.10826, and Foxit Reader 9.0.1.1049. Has there been any further progress on this issue? I have 280 clients who are intermittantly experiencing this issue?

          Comment


          • #6
            ohershey ,I apologize for the trouble.Firstly,please make sure to install our latest version 9.3 of Foxit PhantomPDF or Foxit Reader by downloading them from the links below:
            Foxit PhantomPDF v9.3
            http://cdn09.foxitsoftware.com/produ..._enu_Setup.msi
            Foxit Reader V9.3:
            http://cdn09.foxitsoftware.com/produ...etup_Clean.exe
            If the issue still persists in newest version,please help to send us the following information for further analysis:
            1: Did this issue happen to all MS office applications with Foxit PDF creator addin loloaded(such as:MS word,MS excel,MS PPT,MS outloot.MS visio)?
            2:Please take a screenshot of the error message you received when you tried to open MS office file.To make a screenshot, please press 'PrScrn SysrRq' on the keyboard, then go to 'Start'->'All Programs'->'Accessories'->'Paint'->press Ctrl V to paste and save.
            3:Please help to send us the creator log for us by doing as follows:
            A:Navigate to the following folder:
            C:\Users\[user name]\AppData\Roaming\Foxit Software\Foxit PDF Creator\Creator-Log
            Please delete all of the files and folders included in this "Creator-Log" folder manually.
            B: Go to "Start"->"Run"-> input regedit -> find "HKEY_CURRENT_USER\SOFTWARE\Foxit Software\Foxit PDF Creator",please change the value for "EnableLog" on the right panel into 1 if its value is not 1 there.
            D:Please try to open MS office file to replicate the issue as usual again,then please navigate to the following folder again and package all of the files or folders that you can find in this "Creator-Log" folder for us:
            C:\Users\[user name]\AppData\Roaming\Foxit Software\Foxit PDF Creator\Creator-Log

            Look forward to your reply.

            Comment


            • #7
              I have a similar problem with Foxit Reader and MS Word.

              OS: MS Windows 10 Pro x64 EN, 1809
              Word: MS Word 2013 (15.0.5101.1001) MSO (15.0.5111.1000) 64-bit, part of MS Office Pro Plus 2013
              FoxitReader: Version: 9.4.1.16828
              FoxitReader PDF Creator COM Add-in: I don't know how to grab version info!

              I have three issues:
              1- From TIME TO TIME while opening a Word document and thus Word itself from scratch, Word gives warnings for two add-ins related to Foxit:
              - wordaddin_rd.wordaddinrd (This add-in name is NOT a copy&paste, it's manually written, therefore there may be typo errors in its name)
              - foxitreader pdf creator com add-in (This add-in name is NOT a copy&paste, it's manually written, therefore there may be typo errors in its name)

              2- Upon opening, Word, ALL THE TIME, disables FoxitReader PDF Creator COM Add-in.

              3- After activating/enabling FoxitReader PDF Creator COM Add-in within Word, and after making a convert to PDF, Word crashes ALL THE TIME, though the PDF is created succesfuly but without triggerring/initiating FoxitReader.

              I have no evidence however this behaivor started to happen after either Word/Office's latest update or FoxitReader updates (program, add-ins, etc.), namely after around first week of March.

              I can not upload any attachments. So here are the log contents...

              *** Beginning of log output ***

              FXC_ProxySocketServer8972.log
              ========================
              level time ThreadID content
              Debug 2019/03/13-17:50:17-763 4748 wWinMain
              Debug 2019/03/13-17:50:17-763 4748 StartTcpServer--Start port = 50000: 4748
              Debug 2019/03/13-17:50:17-767 4748 Bind Port : 50000 result = 1; : 4748
              Debug 2019/03/13-17:50:18-233 4748 StartReciveData--Start : 4748
              Debug 2019/03/13-17:50:18-256 4748 ExcuteProxyGetAppEdition--Start : 4748
              Debug 2019/03/13-17:50:18-256 4748 CProxyServer_Socket:roxyGetAppEdition: appType:2
              Debug 2019/03/13-17:50:18-256 4748 CProxyServer_Socket:roxyGetAppEdition: app_Reader
              Debug 2019/03/13-17:50:18-256 4748 CProxyServer_Socket:roxyGetAppEdition: edition_Reader
              Debug 2019/03/13-17:50:18-256 4748 ExcuteProxyGetAppEdition--End : 4748
              Debug 2019/03/13-17:52:19-990 4748 StartReciveData--End : 4748
              Debug 2019/03/13-17:52:19-990 4748 StartTcpServer--End : 4748

              ConvertToPDF_9680.log
              ==================
              level time ThreadID content
              Debug 2019/03/13-17:52:06-457 9680 InitConvertorSDK
              Debug 2019/03/13-17:52:06-522 9680 ConnectedPDFService::StartService() -begin
              Debug 2019/03/13-17:52:06-522 9680 ConnectedPDFService::StartService() -serviceState == notStarted
              Debug 2019/03/13-17:52:06-522 9680 ConnectedPDFService::StartService() -wsAppPath: C:\Program Files (x86)\Foxit Software\Foxit Reader
              Debug 2019/03/13-17:52:06-522 9680 ImportSDKDLL::ImportSDKDLL wsSDKPath: C:\Program Files (x86)\Foxit Software\Foxit Reader\FPCSDK64.dll
              Debug 2019/03/13-17:52:06-522 9680 ImportSDKDLL::ImportSDKDLL m_hSDKModule: -1176174592
              Debug 2019/03/13-17:52:06-522 9680 ImportSDKDLL::ImportSDKDLL dwErrorCode: 0
              Debug 2019/03/13-17:52:06-522 9680 ConnectedPDFService::StartService() s_pCPDFSDK ok
              Debug 2019/03/13-17:52:06-522 9680 ImportSDKDLL::ImportSDKDLL wsSDKPath: C:\Program Files (x86)\Foxit Software\Foxit Reader\plugins\ConnectedPDFLogin64.dll
              Debug 2019/03/13-17:52:06-522 9680 ImportSDKDLL::ImportSDKDLL m_hSDKModule: 0
              Debug 2019/03/13-17:52:06-522 9680 ImportSDKDLL::ImportSDKDLL dwErrorCode: 126
              Debug 2019/03/13-17:52:06-524 9680 CFX_PDFConvertor::ConvertToPDF begin url: D:\docs\iFD\Belgeler\Etkinlik\2018-2019\konserler\_Cumartesi Konserleri\tanıtım metni - program\ham\20181215_RESİTAL PROGRAM EZGİ.docx
              Debug 2019/03/13-17:52:06-524 9680 CFX_PDFConvertor::ConvertToPDF begin hFile: -1
              Debug 2019/03/13-17:52:06-525 9680 CFX_PDFConvertor::ConvertToPDF vector<IConvertor*>::iterator it = g_ConvertorVector.begin();1
              Debug 2019/03/13-17:52:06-525 9680 CFX_PDFConvertor::ConvertToPDF vector<IConvertor*>::iterator it = g_ConvertorVector.begin();2
              Debug 2019/03/13-17:52:06-525 9680 CFX_PDFConvertor::ConvertToPDF g_ConvertorVector.size: 12
              Debug 2019/03/13-17:52:06-525 9680 CFX_PDFConvertor::ConvertToPDF while(it != g_ConvertorVector.end()) SUPPORT_BESTFIT
              Debug 2019/03/13-17:52:08-665 9680 CUtilityFunction::WriteDocToDisk CPDF_Creator-Create-begin
              Debug 2019/03/13-17:52:08-763 9680 CUtilityFunction::WriteDocToDisk CPDF_Creator-Create- file OK
              Debug 2019/03/13-17:52:08-763 9680 CUtilityFunction::WriteDocToDisk CPDF_Creator-Create-end
              Debug 2019/03/13-17:52:08-800 9680 CFX_PDFConvertor::ConvertToPDF end nRet: 0

              WordAddin9680_reader.log will be entered in the following message

              Comment


              • #8
                Continued from my previous message...

                WordAddin9680_reader.log
                ====================
                level time ThreadID content
                Debug 2019/03/13-17:50:17-631 9680 DllMain
                Debug 2019/03/13-17:50:17-632 9680 ICommonInterface::connect g_nVbaVersion: 15
                Debug 2019/03/13-17:50:18-256 9680 ICommonInterface::connect edition: 5
                Debug 2019/03/13-17:50:18-256 9680 ICommonInterface::connect m_bUseRedacted: 0
                Debug 2019/03/13-17:50:18-265 9940 ICommonInterface::connect wsProductName: Foxit Reader
                Debug 2019/03/13-17:50:18-265 9940 ICommonInterface::connect wsLanguageShortName: en-US
                Debug 2019/03/13-17:50:18-265 9940 ICommonInterface::connect wsVersion: 9.4.1.16828
                Debug 2019/03/13-17:50:18-265 9940 ICommonInterface::connect appType: 2
                Debug 2019/03/13-17:50:18-265 9940 ConnectedPDFService::StartService() -begin
                Debug 2019/03/13-17:50:18-265 9940 ConnectedPDFService::StartService() -serviceState == notStarted
                Debug 2019/03/13-17:50:18-265 9940 ConnectedPDFService::StartService() -wsAppPath: C:\Program Files (x86)\Foxit Software\Foxit Reader
                Debug 2019/03/13-17:50:18-265 9940 ImportSDKDLL::ImportSDKDLL wsSDKPath: C:\Program Files (x86)\Foxit Software\Foxit Reader\FPCSDK64.dll
                Debug 2019/03/13-17:50:18-273 9940 ImportSDKDLL::ImportSDKDLL m_hSDKModule: -1176174592
                Debug 2019/03/13-17:50:18-273 9940 ImportSDKDLL::ImportSDKDLL dwErrorCode: 2
                Debug 2019/03/13-17:50:18-273 9940 ConnectedPDFService::StartService() s_pCPDFSDK ok
                Debug 2019/03/13-17:50:18-273 9940 ImportSDKDLL::ImportSDKDLL wsSDKPath: C:\Program Files (x86)\Foxit Software\Foxit Reader\plugins\ConnectedPDFLogin64.dll
                Debug 2019/03/13-17:50:18-273 9940 ImportSDKDLL::ImportSDKDLL m_hSDKModule: 0
                Debug 2019/03/13-17:50:18-273 9940 ImportSDKDLL::ImportSDKDLL dwErrorCode: 126
                Debug 2019/03/13-17:50:18-273 9940 ConnectedPDFService::WaitLoginFinish loginState == notLogin
                Debug 2019/03/13-17:50:18-273 9940 ImportSDKDLL::ImportSDKDLL wsSDKPath: C:\Program Files (x86)\Foxit Software\Foxit Reader\plugins\ConnectedPDFLogin64.dll
                Debug 2019/03/13-17:50:18-273 9940 ImportSDKDLL::ImportSDKDLL m_hSDKModule: 0
                Debug 2019/03/13-17:50:18-273 9940 ImportSDKDLL::ImportSDKDLL dwErrorCode: 126
                Debug 2019/03/13-17:50:18-273 9940 s_pLoginSDK = new LoginSDK(wsLoginSDKPath) s_pLoginSDK: 1041190416
                Debug 2019/03/13-17:50:18-273 9940 ConnectedPDFService::WaitLoginFinish return -1
                Debug 2019/03/13-17:50:29-863 9680 CWordAddin::updatePermission
                Debug 2019/03/13-17:50:29-863 9680 CWordAddin::updatePermission() spDoc: 1046981408
                Debug 2019/03/13-17:50:29-863 9680 CWordAddin::updatePermission()-get_Permission-begin
                Debug 2019/03/13-17:50:29-865 9680 CWordAddin::updatePermission()-get_Permission-end-bOK: 1
                Debug 2019/03/13-17:50:29-865 9680 CWordAddin::updatePermission()-pPermission: 1041254256
                Debug 2019/03/13-17:50:29-865 9680 ICommonInterface::updatePermission begin-pPermission: 1041254256
                Debug 2019/03/13-17:50:29-865 9680 ICommonInterface::updatePermission if (!pPermission->GetEnabled())//不受保护的文档
                Debug 2019/03/13-17:50:29-865 9680 ICommonInterface::updatePermission end-m_bPrintAuth: 1





                Debug 2019/03/13-17:50:29-866 9680 CWordAddin::updatePermission
                Debug 2019/03/13-17:50:29-866 9680 CWordAddin::updatePermission() spDoc: 1046981408
                Debug 2019/03/13-17:50:29-866 9680 CWordAddin::updatePermission()-get_Permission-begin
                Debug 2019/03/13-17:50:29-866 9680 CWordAddin::updatePermission()-get_Permission-end-bOK: 1
                Debug 2019/03/13-17:50:29-866 9680 CWordAddin::updatePermission()-pPermission: 1041254256
                Debug 2019/03/13-17:50:29-866 9680 ICommonInterface::updatePermission begin-pPermission: 1041254256
                Debug 2019/03/13-17:50:29-866 9680 ICommonInterface::updatePermission if (!pPermission->GetEnabled())//不受保护的文档
                Debug 2019/03/13-17:50:29-866 9680 ICommonInterface::updatePermission end-m_bPrintAuth: 1





                Debug 2019/03/13-17:52:00-390 9680 CWordAddin::updatePermission
                Debug 2019/03/13-17:52:00-390 9680 CWordAddin::updatePermission() spDoc: 1050001696
                Debug 2019/03/13-17:52:00-390 9680 CWordAddin::updatePermission()-get_Permission-begin
                Debug 2019/03/13-17:52:00-390 9680 CWordAddin::updatePermission()-get_Permission-end-bOK: 1
                Debug 2019/03/13-17:52:00-390 9680 CWordAddin::updatePermission()-pPermission: 1055922784
                Debug 2019/03/13-17:52:00-390 9680 ICommonInterface::updatePermission begin-pPermission: 1055922784
                Debug 2019/03/13-17:52:00-390 9680 ICommonInterface::updatePermission if (!pPermission->GetEnabled())//不受保护的文档
                Debug 2019/03/13-17:52:00-390 9680 ICommonInterface::updatePermission end-m_bPrintAuth: 1





                Debug 2019/03/13-17:52:00-391 9680 CWordAddin::updatePermission
                Debug 2019/03/13-17:52:00-391 9680 CWordAddin::updatePermission() spDoc: 1050001696
                Debug 2019/03/13-17:52:00-391 9680 CWordAddin::updatePermission()-get_Permission-begin
                Debug 2019/03/13-17:52:00-391 9680 CWordAddin::updatePermission()-get_Permission-end-bOK: 1
                Debug 2019/03/13-17:52:00-391 9680 CWordAddin::updatePermission()-pPermission: 958723264
                Debug 2019/03/13-17:52:00-391 9680 ICommonInterface::updatePermission begin-pPermission: 958723264
                Debug 2019/03/13-17:52:00-391 9680 ICommonInterface::updatePermission if (!pPermission->GetEnabled())//不受保护的文档
                Debug 2019/03/13-17:52:00-391 9680 ICommonInterface::updatePermission end-m_bPrintAuth: 1






                *** End of log output ***

                Also I can not upload images to forum, though I captured two warnings of Word regarding "wordaddin_rd.wordaddinrd" and "foxitreader pdf creator com add-in".

                Comment


                • #9
                  I'm sorry for the emoticon in the first log
                  The colon followed by letter "p" gives that emoticon...

                  Comment


                  • #10
                    cafyon ,I apologize for the trouble.For the first issue,do you mean that you received warning message when you opened MS word?
                    Please help to take a screenshot of the warning message for us.

                    For the second issue,do you mean that Foxit Reader PDF Creator com add-in was disabled automatically?

                    For the third issue,please help to send us the creator log file to support@foxitsoftware.com.[Attn: Lisa].
                    If it is possible,please help to use the LiceCap tool to generate an animated gif that shows how to reproduce the above three problems for our referencing.
                    Here's the download link:
                    http://sync-cn.foxitsoftware.com/iss/Tools/LICEcap.zip
                    (Unzip it, double-click on licecap file, you can then specify the recording area then hit "Record", it requires naming the file first then start recording.)

                    Look forward to your reply.

                    Comment

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