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Scan and OCR a document causes Adobe Reader to prompt users to download font pack

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  • Scan and OCR a document causes Adobe Reader to prompt users to download font pack

    Hi, when I scan and OCR a document to a Searchable Text Image and then save and distribute it some of the recipients complains that Adobe Reader prompts them to download a font pack. Is there any features in Foxit Phantom to embed fonts needed?
    Last edited by konsult.thomas; 08-09-2016, 06:06 AM.

  • #2

    Please uncheck "Reduce size and optimize" the scan dialog then try to re-create the scanned PDF document and see if it helps. If it doesn't help, please help provide the following info:
    1) Version info of your Foxit PhantomPDF;
    2) The PDF in question for testing;
    3) A screenshot that shows the rendering problem in Adobe Reader.

    BTW, if it is inconvenient to upload the PDF file here, you may email to Thank you.


    • #3
      Thanks for your answer but I dont use a scanner. When I say Scan and OCR I mean I open a scanned document attached to me in an e-mail and ocr that document. Sorry for that.

      1. I have Phantom
      2. I'll try to get my hands on a document without personal information.
      3. Adobe message: Click image for larger version  Name:	ar.png Views:	1 Size:	60.0 KB ID:	162718Click image for larger version

Name:	fontpack.png
Views:	1
Size:	19.1 KB
ID:	162773

      Last edited by konsult.thomas; 02-28-2017, 03:22 PM.


      • #4
        Hi Cherry, can I e-mail you the document that causes this error?
        /Regards, Thomas.


        • #5
          Hi konsult.thomas,

          If possible, please send the original file and the OCRed document to to protect your information.


          • #6
            Hi Doris, I just sent you the requested files.
            Have a nice weekend. /Thomas


            • #7
              Hi Doris, did you find anything that could solve this issue?
              /Regards: Thomas


              • #8
                Hi Thomas,

                Sorry that I fail to receive the file you sent. If you have sent the file successfully, you will receive an auto reply message from Foxit with a ticket number. Could you please resend the document or provide me the ticket number? Please add attn: doris in the subject if you could resend the file.

                If you do not receive any message (including auto reply), please let us know your email address for investigation.