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Compare function, The file ... is protected, error

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  • Bug Compare function, The file ... is protected, error

    I am using PhantomPDF 8.2 on Windows 7. When I try View > Compare, and select a pdf file for 'initial document', I get the message, 'The 'file ... PDF" is protected. Please enter a Permission Password.' The problem is, the file is not protected and there is no password. This happens for any PDF I try to compare, either in the 'initial document' or 'changed document', whether on the Desktop or on a network drive. These files can all be opened without problem normally.

    Why? How can I fix this?

  • #2
    Dear OHPRS Tech,

    I apologize for the inconvenience.As to this situation you mentioned,please help to send us two PDF files that to be compared and take a screenshot of the message which asked you to enter prermission password,so that we will do a closer testing on our part.
    If it is inconvenience to upload the files here, you may email it to (Attn:Lisa). And indicate this thread link. Thank you.