No announcement yet.

Printing document automatically redacts. How to turn off?

  • Filter
  • Time
  • Show
Clear All
new posts

  • Printing document automatically redacts. How to turn off?

    Occasionally, when printing a scanned document from PhantomPDF, parts of the document are redacted. I've found no settings under either Protect > Redactions (which has "Unprotect Redactions" turned off), or Protect > Sanitize Document (which has a red X through that icon). I am using version See the black boox on the image. The user did not knowingly set anything. As I still do not have authorization to post attachments, you can see the example here:

  • #2
    Hi OHPRS Tech,

    Sorry that I could not open the image. It seems more like a printing issue. Could you please check the option 'print as image' in print dialog box and see if it makes any difference? If not, could you send below information to

    1 The printer you use to print.
    2 Screenshots to show all the settings in Print dialog box.
    3 The file in problem for testing.
    4 Your O.S type, like Win7, 64 bit.


    • #3
      The "Print as Image" option works. I'll look forward to the July update for a mechanism to optionally turn off redacting altogether.
      Thanks for the workaround.


      • #4
        It is a known issue, and it will be fixed in version 8.3.1.