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ERR105 while trying to activate product with a Key

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  • ERR105 while trying to activate product with a Key

    Hi.

    We've purchased 10 PhantomPDF licenses for which we have received and activation key. I was trying to activate the license. After inputting the key and a user name, a message box displays: "This program can only be activated using the registry key of the language lang_es-419. Error code:ERR105" (the message is in spanish, I'm translating it here).

    I've noticed that the language pack lang_es-419 is already the one selected with the green mark in preferences / languages.

    What can I do to to activate the product?

    Since I only received a single key, I'm assuming it can be used up to 10 times. If I must be using a different key for each computer, let me know.

  • #2
    Seen from the error message indicated, I suspect you have installed the wrong version, the code you have should only work for English version.
    Could you please send your activation code or order number to support@foxitsoftware.com so we can have a check and further advise, thank you.

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    • #3
      I set the language to lang_en_us as the default and could activate the product. Didn't know the key was language dependant. Thanks for the help.

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