Announcement

Collapse
No announcement yet.

PhantomPDF 6 not working on Windows 10

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • crash PhantomPDF 6 not working on Windows 10

    We recently bought a few Surface laptops and Foxit crashes every time a PDF file is opened. I originally thought it was the anniversary update, but I can successfully use Foxit on a different machine with Win10 build 1703. The crashes are only happening on the Surface laptops.

    This is the event viewer error:

    Faulting application name: Foxit PhantomPDF.exe, version: 6.0.5.618, time stamp: 0x51c12e3f
    Faulting module name: combase.dll, version: 10.0.15063.447, time stamp: 0x8543d53c
    Exception code: 0xc000041d
    Fault offset: 0x000a027e
    Faulting process id: 0x2168
    Faulting application start time: 0x01d3060bf716cd8e
    Faulting application path: C:\Program Files (x86)\Foxit Software\Foxit PhantomPDF\Foxit PhantomPDF.exe
    Faulting module path: C:\windows\System32\combase.dll
    Report Id: bae33145-870b-49ad-b580-1a926ebb7338
    Faulting package full name:
    Faulting package-relative application ID:
    Last edited by ThatOneGuy; 07-27-2017, 04:45 PM.

  • #2
    Dear ThatOneGuy, As to this crash issue you mentioned,we suggest you try to install V6.2 of Foxit PhantomPDF on your computer to see if it helps.Following is link for downloading it:
    Standard edition:http://cdn09.foxitsoftware.com/pub/f..._enu_Setup.msi
    Business edition:http://cdn09.foxitsoftware.com/pub/f..._enu_Setup.msi

    Comment


    • #3
      Thank you, that fixed it!

      Comment

      Working...
      X