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  • Document Feeder Not Showing

    Hello,

    I am trying to scan multiple documents via my scanner's document feeder. However, when I go to scan the only source option is the scanner's flatbed for a single document. The document feeder is not showing and I cannot scan more than one file at a time. Any ideas on how to resolve this?

    Printer/Scanner - Brother MFC-J6710DW

    Foxit PhantomPDF Business v. 8.3.2.25013

    -Thank You

  • #2
    Dear valiant,

    I apologize for the inconvenience. As to this situation you mentioned,please help to send us the following information for further investigation:
    1:Your OS information(eg:mine is windows10x64bit).
    2:The scanner driver version number of your Brother MFC-J6710DW.
    3id you uncheck the option"Configure scanner using scanner's interface" in scan dialog box and then you found that there is only one item"single side from feeder" in the 'source' drop-down menu?
    4:Please check the option"Configure scanner using scanner's interface" in scan dialog box to scan document,then you will find that your scanner user interface will pop up for you to choose scanning settings ,please help to check if you are able to select the feeder you like in the scanner user interface dialog box?

    Look forward to your reply.

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