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Unable to update Phantom PDF

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  • Unable to update Phantom PDF

    Hi everyone, I'm trying to update my registered version of Phantom PDF, but everytime i try to do it, i get an error, as in the attached image.
    I checked the download folder and the downloaded file is only 1 kb
    How can i perform the update?

    Thank you very much

    Click image for larger version

Name:	ERROR IMAGE.png
Views:	3
Size:	164.8 KB
ID:	167419
    Attached Files

  • #2
    Sorry for the problem. Could you please try to install the update again and see if it helps? If not, Could you please send us following info so we could take a closer look at the problem?
    1) Please go to "File"->"Preferences"->"Updater" to check your setting there;
    2) Version number of your existing Foxit PhantomPDF;
    3) Your location and when the issue happened;
    4) Please use the following tool to send us the log for further analyzing:
    a) Download WinMTR.
    http://sync-cn.foxitsoftware.com/iss/Tools/WinMTR.zip
    Extract the contents of the .zip file to your desktop.
    b) Double click on the tool "WinMTR.exe".
    c) Enter the host address you want to test in the Host field.
    In this case, firstly please please input the host address "us-
    request.foxitservice.com"(without the double quotation marks).
    d) Click Start and wait 20 seconds.
    e) Click on Export TEXT to save the report as .txt file and send us the report.
    f) Open the "WinMTR.exe" tool again to input the host address "cdn01.foxitsoftware.com", and do
    the same procedures as before to save the report as a new .txt file for us.
    g) Open the "WinMTR.exe" tool again to input the host address "cdn09.foxitsoftware.com", and do
    the same procedures as before to save the report as a new .txt file for us.

    You may email the info to support@foxitsoftware.com as well if it is inconvenient to update here.

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    • #3
      Hi, thanks for your answer.

      Unfortunately i still encounter the issue.

      I'm sending you a mail, with the tests made with WinMTR, as requested.

      Regards.

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      • #4
        eddfri

        Thanks for the update. I'll escalate the issue to QA team to further analyze once I got your email. Thank you.

        Comment

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