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PDF corrupted while using HiCrypt

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  • PDF corrupted while using HiCrypt

    Hi

    We are using HiCrypt -> encryption tool for network shares.
    As soon as I a PDF on that encrypted drive, foxit says the PDF Format is corrupted.
    If i open the same PDF witih Chrome or Adobe everything works fine.

    any idea why this combination does not works?

    or are there some logs or a debug mode to dig deeper?

  • #2
    righter

    Could you please provide the following info and see if it helps?
    1) Version number of the HiCrypt; Is it possible to provide the trial download link of it?
    2) How to reproduce the problem? Is it possible to make a small video that shows how to reproduce it?
    3) Your OS info. (E.g. Win 10, 64-bit)
    4) Version number of your PhnantomPDF. (You may check it by going to "Help"->"About Foxit PhantomPDF")

    You may also send the info to support@foxitsoftware.com [Attn: Cherry] and include this thread link as well. Thank you.

    Comment


    • #3
      HI
      1) 2.2 -> http://www.hicrypt.com/download/ there you can use a 30-day trial
      2) Just open a PDF from the hicrypt drive. I think that needs no video :-) if you copy it to the desktop and open there it works
      3) Server 2016 64Bit
      4) 9.1.0.5096

      thanks

      Comment


      • #4
        righter

        This issue has been escalated to Foxit internal bug tracking system for QA team and Dev team's further processing. Report ID#: QCPHANTOM-10214. You could email to support@foxitsoftware.com with this ID# to track the processing status. Thank you.

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