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Windows Server 2012 R2 - Preview Pane not displaying

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  • Windows Server 2012 R2 - Preview Pane not displaying

    company is moving to a new citrix desktop, running on Windows Server 2012 R2. The process of installation hasn't changed from our 2008 R2 servers. On the old server the preview pane works, on the new server it is not populating.

    I've redid the file associations to try and kick start this working, but that hasn't changed anything. Has anyone ran into this? The last people to comment on this was way back before 2014.

  • #2
    JamesA ,I apologize for any hassle and inconvenience this may cause for you.Firstly,we suggest you follow the instructions in the following articles to see if it helps:
    https://help.foxitsoftware.com/kb/wh...ps-working.php
    https://help.foxitsoftware.com/kb/re...-previewer.php
    https://help.foxitsoftware.com/kb/pd...-explorer-.php
    https://help.foxitsoftware.com/kb/pd...s-explorer.php
    If the issue still persists,we need to know that what you can see in preview panel after you having selected a PDF file in your file explorer,please take a screenshot about it for us.
    To make a screenshot,please press 'PrScrn SysrRq' on the keyboard, then go to 'Start'->'All Programs'->'Accessories'->'Paint'->press Ctrl V to paste and save.
    And do you use 32-bit or 64-bit of Windows Server 2012 R2?

    Comment


    • #3
      System:
      Windows Server 2012 R2 (Windows 8.1)
      Foxit PhantomPDF 8.1.0.1013

      I have done the following, none have resolved the issue.

      1. Gone to Program Features, conducted a Change on the Foxit Install. On the Custom Setup, I ensured that I selected "Entire feature will be installed on local hard drive".
      2. regsvr32 /u "C:\Program Files (x86)\Foxit Software\Foxit PhantomPDF\Shell Extensions\FoxitThumbnailHndlr_x64.dll"
      3. Ensured the following settings:
      a. Folder Options > Show prevew handlers in preview panel - Enabled
      b. Adjusted the View Layout

      I'm not sure why, but when I tried to upload a screenshot it failed.

      What I'm seeing.... I have a PDF selected, the PDF has the Foxit logo. The files are being displayed with Medium icons. To the right side is a preview panel that says "No Preview available". If I select an XML file is that is in the same folder, a preview of its contents is displayed.


      We are using a GPO to Foxit. I'm having my co-worker look into the configuration of the GPO to see if there is anything in it for the preview feature.

      Comment


      • #4
        JamesA ,Thanks for your reply. Would you please to email us your order information(such as order number,activation code ,billing email address ,etc),so that we will locate to your order to see which version is the latest version you could use. And Please also help to email us some screenshots which could illustrated this issue for us.Please send email to support@foxitsoftware.com(Attn:Lisa)and indicate this thread link.

        Comment


        • #5
          I sent an email with the requested information.

          Comment

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