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  • ruslanmhf
    replied
    Originally posted by cherry View Post
    ruslanmhf

    I've forwarded your comments as feedback to our Product team for processing. Internal Feedback ID#: PHANTOM-11194. Thank you.
    @cherry: Thank you. Just finished 'deactivating/activating' for one of our employee who was working from home yesterday. This is real pain! Please make it happen We not trying to cheat. We are trying to work. Customers should be able to use the same license from at least 2 devices (not at the same time). That is a standard.

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  • cherry
    replied
    ruslanmhf

    I've forwarded your comments as feedback to our Product team for processing. Internal Feedback ID#: PHANTOM-11194. Thank you.

    Leave a comment:


  • ruslanmhf
    replied
    This is really unacceptable not allowing users to have it active on 2 devices, when only using on 1 device at the same time. Specially nowadays. A lot of people working from home or office depending on pandemic situation. Activate/Deactivate almost every day?? Why? Make it easy to your customers, make them to love your product!
    When we purchased subscription licenses sales rep said that it's for 2 devices (same as Adobe). Buying 2 licenses? What is the point then to use Foxit comparing to Acrobat? You guys have to change it.

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  • creal
    replied
    Okay Richell, thank you.

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  • richell_huang
    replied
    I understand it, but currently the only way to use it for new device is de-activating then reactivating. I will forward your feedback to our market team for future evaluation, hope it will be considered. Thank you.

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  • creal
    replied
    De-activating then activating is already what I do everyday to be able to use Foxit on my PC and on my laptop. It's just non-intuitive compared to other softwares philosophy, which generally allow the user to activate 2 machines with only 1 license. I am not interested in Foxit online since I already bought a perpetual license.

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  • amanda_liang
    replied
    creal As above Cherry replied, Foxit allows to transfer license between machines and user able to handle it on machine directly. Due to you said "I don't want to deactivate and reactivate the license everyday." I provied another options for reference. Can you please check? thanks.

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  • creal
    replied
    Dear amanda_liang what I tried to explain is that it's a pity that with only 1-license we can't switch between 2 computers since they are not used at the same time. I wish I could do that, like any of other software I have, but it's impossible. My message is more a feature request than anything else. I would like to switch between 2 computers without activate & deactivate the license each time.

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  • amanda_liang
    replied
    creal For the situation, would you like to purchase 2 copies license of Foxit PDF Editor? then you can activate Foxit PDF Editor on two machines. Or would you like to have a try on Foxit PDF Editor online? which allows to log in by account. https://pdfonline.foxit.com/?source=online
    Thanks.

    Leave a comment:


  • creal
    replied
    Dear cherry ,

    Thanks for your message. My problem is that I work on a PC at home and on a laptop out of home, but I need Foxit PDF Editor to be available whenever. I don't want to deactivate and reactivate the license everyday. It's cumbersome (or just frustrating to pay another license only for that). And I never use 2 computers at the same time. It's one or the other.

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  • cherry
    replied
    creal

    The one-time perpetual license is not per account. For one-time perpetual license, you could open Foxit PDF Editor->go to "Help"->"Deactivate" to release the activation then you could activate the software on another computer; If you don't have that computer any more, you may submit a ticket here: https://www.foxit.com/support/ticket.html?isReturn=1
    and let us know you'd like to transfer the license, we'll perform the deactivation for you.
    For more info about the Editor licensing model, you may refer to this KB article: https://kb.foxitsoftware.com/hc/en-u...icensing-Model

    Leave a comment:


  • creal
    replied
    Wouldn't be possible to make the process easier for users who bought a one-time license and use 2 computers, please? For example, register the license into the account and auto-activate the license at login. The restriction could be applied to 2 computers maximum, and only 1 at the same time, for example.

    Leave a comment:


  • Lisa_lee
    replied
    Boltonian Yes,you need to transfer the license to new device each time when you switch device.To know how to transfer subscription license,please refer to this article:
    https://kb.foxitsoftware.com/hc/en-u...r-subscription

    Leave a comment:


  • Boltonian
    replied
    Thank you. Does that mean I would have to transfer the licence to the new device each time I change or do I just logout on one device and login to the other as long as 2 are not running at the same time?

    Leave a comment:


  • lyndi_wu
    replied
    Boltonian

    Thank you for choosing Foxit as your pdf solution. It is 1 licence per device, you can move the license between computers you are only user for computers.

    Leave a comment:

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