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Foxit PhantomPDF 7.0.3.916 does not use default printer

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  • cherry
    replied
    Hi jgk,

    1) What is the configuration environment on your side? A terminal server or Critrix server?
    2) How did you set the default printer for user end? Through registry editing or WMI value setting? Please send us more details on it;
    3) If it is Critrix server, please let us know the following info:
    a) After the connection between user end and Critrix server, did the user launch Foxit PhantomPDF via virtual desktop?
    b) How did the user set his/her default printer? Via registry editor or 'Control Panel'->'Printers and Fax' ?
    c) Was the printer set by user end been reflected in the server's printer list?
    4) If it is terminal server, please make following two screenshots:
    a) On client side, please find the registry: HKCU\Software\Microsoft\WindowsNT\CurrentVersion\W indows\sessiondefaultdevices\S-1-5-5-0-462558
    Then make a screenshot of the devices value;
    b) On server side, please find the registry:
    HKCU\Software\Microsoft\WindowsNT\CurrentVersion\W indows
    And make a screenshot of the devices value

    Thank you. If the screenshot could not be uploaded here, you may email the info to [email protected] and include this thread link.

    Leave a comment:


  • Foxit PhantomPDF 7.0.3.916 does not use default printer

    We have noticed that foxit phantom does not seem to honor the default printer set by the system

    all computers in our domain are configured to use a printer a printer called "printcloud" by default, however foxit phantompdf does not honor this, when our users attempt to print a PDF file, foxit phantom disregards the default printer and selects another printer called "printcloud-plotter"

    any suggestions on how to fix this?
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