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Latest version of Foxit crashes on opening bills

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  • crash Latest version of Foxit crashes on opening bills

    Foxit Reader 720.0722 crashes immediately every time I try to open any one of my PDF bills from Affinity Water ( I have reverted to 715.0425, which works fine.
    I would have uploaded FoxitReader.exe.4920.dmp, but the forum size limit prevented it.
    Last edited by JPL5780; 08-25-2015, 11:43 AM.

  • #2
    Hi JPL5780,

    Please help provide the following info:
    1) Your OS type. (E.g. Win 7, 23-bit or 64-bit)
    2) The crashlog.txt and crash.dmp file that located in the installation folder of Foxit Reader; (by default it is:"C:\Program Files\Foxit Software\Foxit Reader")
    3) The PDF document in question for testing purpose.

    If it is inconvenient to upload publicly, you may email it to Thank you.


    • #3

      1. Win 7 Pro 64-bit (fully patched).
      2. The forum s/w does not allow upload of the .dmp file - it is too large. The other files were deleted when I uninstalled v7.2.0.
      3. The problem occurs with all the bills I have received from Affinity Water (2013 - 2015). None has any problem in v7.1.5.

      I have emailed the files I have to as requested.

      Last edited by JPL5780; 08-28-2015, 08:25 AM.