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  • Bug Foxit Reader crashes waking up from suspension on Ubuntu

    Hi,

    I am using Foxit Reader Version 1.1.0.0225 on Ubuntu 16.04 amd64 NVidia 367 with a second monitor. The problem is that Foxit reader will crash or disappear/no-respond when I double click on a pdf file after suspension of the system. I have the reader open before putting the system on suspension. It crashes every time I wake the system up. I have to kill the Foxit process from the System Monitor and reopen the pdf files. All previously opened files were not memorized by the reader.

    Hopefully this can be fixed.

    Thanks,
    i2000s

  • #2
    Hi i2000s.


    Sorry for the trouble. Please help to provide us with the following info;
    1. Do you run Foxit Reader on the second monitor then get the issue? Or the main monitor? Or both?
    2. Please help to go to "Help"menu in Foxit Reader>"About Foxit Reader"to open the about dialog box there,please double click on the word "Foxit"there three times ,then should be a new pop-up window appear in which you are able to set Foxit output log path.
    Please set log path there and click"OK",restart your Foxit Reader to make the settings to take effect.
    Please help to send us the send the log file for us after you having reproduced the crash issue again.

    Thank you in advance!


    Comment


    • #3
      1. Yes, I have an external monitor beside my Laptop monitor. I have been using Foxit reader on both monitors. But when I suspend the computer, I always switch to single monitor mode and only use the main monitor for foxit.

      2. Interesting way to output the log, but when I double clicked on the Foxit word by 3 or more times, nothing happened to me. Any other way to find the log?

      Thanking you!

      Comment


      • #4
        Dear i2000s,

        Thanks for your reply.Would you please help to refer to attached screenshot:log.jpg first?In the "About Foxit Reader"dialog box,you have to hit the "Foxit"this word several times very quickly there,then you are able to set the Foxit Output log path in the pop-up window.
        Attached Files

        Comment


        • #5
          Sorry, I didn't use Foxit Reader for a long time since it will crash everything. I also found I cannot attached files to replies in this forum. Below is the content from the log file, Notice that I have updated the Foxit Reader to the latest version since the last time I used Foxit, and it works differently than before yet still crashes everything when the computer goes to sleep. Before the update, the program will freeze after waking up, but now with the latest version of Foxit the program will be closed off completely. The log should record 2-3 times of crashes when the computer suspended 2-3 times.

          --------------
          Debug: [TimeStamp]-----CReader_AppEx::InitInstance()-----begin (2016-09-27 11:33:04)
          Debug: CGlobalFunctionSet::EncryptTime: begin (2016-09-27 11:33:04)
          Debug: CGlobalFunctionSet::EncryptTime: end (2016-09-27 11:33:04)
          Debug: QSetting path: "/home/qxd/.config/Foxit Software/Foxit Reader.conf" (2016-09-27 11:33:04)
          Debug: QSetting qKey: "HKEY_LOCAL_MACHINE/SOFTWARE/Foxit Software/Foxit Reader/InstallPath" (2016-09-27 11:33:04)
          Debug: QSetting qsValue: "" (2016-09-27 11:33:04)
          Debug: QSetting path: "/home/qxd/.config/Foxit Software/Foxit Reader.conf" (2016-09-27 11:33:04)
          Debug: QSetting qKey: "HKEY_LOCAL_MACHINE/SOFTWARE/Foxit Software/Foxit Reader/InstallPath" (2016-09-27 11:33:04)
          Debug: QSetting qsValue: "" (2016-09-27 11:33:04)
          Debug: QSetting path: "/home/qxd/.config/Foxit Software/Foxit Reader.conf" (2016-09-27 11:33:04)
          Debug: QSetting qKey: "HKEY_LOCAL_MACHINE/SOFTWARE/Foxit Software/Foxit Reader/InstallPath" (2016-09-27 11:33:04)
          Debug: QSetting qsValue: "" (2016-09-27 11:33:04)
          Debug: QSetting path: "/home/qxd/.config/Foxit Software/Foxit Reader.conf" (2016-09-27 11:33:04)
          Debug: QSetting qKey: "HKEY_LOCAL_MACHINE/SOFTWARE/Foxit Software/Foxit Reader/InstallPath" (2016-09-27 11:33:04)
          Debug: QSetting qsValue: "" (2016-09-27 11:33:04)
          Debug: QSetting path: "/home/qxd/.config/Foxit Software/Foxit Reader.conf" (2016-09-27 11:33:04)
          Debug: QSetting qKey: "HKEY_LOCAL_MACHINE/SOFTWARE/CurrentVersion/%b8%b4%d5%fd%84%74%3f%81%24%5c%3f%c4%c6%6e%32%5c%9 5%b6(2016-09-27 11:33:04)f%c8%5c%81%09%29%99%8c%32%87%04%79%14%ce" %3
          Debug: QSetting qsValue: "" (2016-09-27 11:33:04)
          Debug: QSetting path: "/home/qxd/.config/Foxit Software/Foxit Reader.conf" (2016-09-27 11:33:04)
          Debug: QSetting qKey: "HKEY_LOCAL_MACHINE/SOFTWARE/CurrentVersion/InstallTime" (2016-09-27 11:33:04)
          Debug: QSetting qsValue: "" (2016-09-27 11:33:04)
          Debug: QSetting path: "/home/qxd/.config/Foxit Software/Foxit Reader.conf" (2016-09-27 11:33:04)
          Debug: QSetting qKey: "HKEY_LOCAL_MACHINE/SOFTWARE/Foxit Software/Foxit Reader/InstallPath" (2016-09-27 11:33:04)
          Debug: QSetting qsValue: "" (2016-09-27 11:33:04)
          Debug: QSetting path: "/home/qxd/.config/Foxit Software/Foxit Reader.conf" (2016-09-27 11:33:04)
          Debug: QSetting qKey: "HKEY_LOCAL_MACHINE/SOFTWARE/Foxit Software/Foxit Reader/InstallPath" (2016-09-27 11:33:04)
          Debug: QSetting qsValue: "" (2016-09-27 11:33:04)
          Debug: QSetting path: "/home/qxd/.config/Foxit Software/Foxit Reader.conf" (2016-09-27 11:33:04)
          Debug: QSetting qKey: "HKEY_LOCAL_MACHINE/SOFTWARE/CurrentVersion/%b8%b4%d5%fd%84%74%3f%81%24%5c%3f%c4%c6%6e%32%5c%9 5%b6(2016-09-27 11:33:04)f%c8%5c%81%09%29%99%8c%32%87%04%79%14%ce" %3
          Debug: QSetting qsValue: "" (2016-09-27 11:33:04)
          Debug: QSetting path: "/home/qxd/.config/Foxit Software/Foxit Reader.conf" (2016-09-27 11:33:04)
          Debug: QSetting qKey: "HKEY_LOCAL_MACHINE/SOFTWARE/CurrentVersion/InstallTime" (2016-09-27 11:33:04)
          Debug: QSetting qsValue: "" (2016-09-27 11:33:04)
          Debug: QSetting path: "/home/qxd/.config/Foxit Software/Foxit Reader.conf" (2016-09-27 11:33:04)
          Debug: QSetting qKey: "HKEY_LOCAL_MACHINE/SOFTWARE/CurrentVersion/InstallTime" (2016-09-27 11:33:04)
          Debug: QSetting qsValue: "" (2016-09-27 11:33:04)
          Debug: CFX_CheckLicense::ParseKeyContentFromKeyPath: 1 (2016-09-27 11:33:04)
          Debug: [TimeStamp]-----CMainWindow::Init()-----begin (2016-09-27 11:33:04)
          Warning: QObject::connect: Use the SLOT or SIGNAL macro to connect CMainWindow:: (2016-09-27 11:33:04)
          Warning: QLayout: Attempting to add QLayout "" to CMainToolbar "", which already has a layout (2016-09-27 11:33:04)
          Warning: QLayout: Attempting to add QLayout "" to CMainToolbar "", which already has a layout (2016-09-27 11:33:04)
          Warning: QLayout: Attempting to add QLayout "" to CMainToolbar "", which already has a layout (2016-09-27 11:33:04)
          Debug: [TimeStamp]-----CReader_AppEx::LoadLibrarys()-----begin (2016-09-27 11:33:04)
          Warning: QMetaObject::connectSlotsByName: No matching signal for on_DescripEdit_editingFinished() (2016-09-27 11:33:04)
          Warning: QCursor: Cannot create bitmap cursor; invalid bitmap(s) (2016-09-27 11:33:04)
          Debug: [TimeStamp]-----CReader_AppEx::LoadPlugs()-----begin (2016-09-27 11:33:04)
          Debug: "Unknown error"
          (2016-09-27 11:33:04)
          Debug: "Plugin verification data mismatch in '/home/qxd/Applications/FoxitReader/fxplugins/librpc.so'"
          (2016-09-27 11:33:04)
          Debug: "Unknown error"
          (2016-09-27 11:33:04)
          Debug: "Unknown error"
          (2016-09-27 11:33:04)
          Debug: "Unknown error"
          (2016-09-27 11:33:04)
          Debug: CFRMSPlg PIInit()
          (2016-09-27 11:33:04)
          Warning: QObject::connect: Cannot queue arguments of type 'QString&'
          (Make sure 'QString&' is registered using qRegisterMetaType().) (2016-09-27 11:33:04)
          Debug: title: "Foxit Reader" (2016-09-27 11:33:04)
          Debug: pActiveMessage: "荫?罨4" (2016-09-27 11:33:04)
          Debug: pButtonActivate: "Sdecrypt" (2016-09-27 11:33:04)
          Debug: pButtonOK: "????瓀?0" (2016-09-27 11:33:04)
          Debug: pCheckTitle: "荫?罨4" (2016-09-27 11:33:04)
          Debug: pLink: "????????????⿠???????????????? ???
          " (2016-09-27 11:33:04)
          Debug: pTrialMessage: "" (2016-09-27 11:33:04)
          Debug: QSetting path: "/home/qxd/.config/Foxit Software/Foxit Reader.conf" (2016-09-27 11:33:04)
          Debug: QSetting qKey: "HKEY_LOCAL_MACHINE/SOFTWARE/Foxit Software/Foxit Reader/InstallPath" (2016-09-27 11:33:04)
          Debug: QSetting qsValue: "" (2016-09-27 11:33:04)
          Debug: QSetting path: "/home/qxd/.config/Foxit Software/Foxit Reader.conf" (2016-09-27 11:33:04)
          Debug: QSetting qKey: "HKEY_LOCAL_MACHINE/SOFTWARE/Foxit Software/Foxit Reader/InstallPath" (2016-09-27 11:33:04)
          Debug: QSetting qsValue: "" (2016-09-27 11:33:04)
          Debug: QSetting path: "/home/qxd/.config/Foxit Software/Foxit Reader.conf" (2016-09-27 11:33:04)
          Debug: QSetting qKey: "HKEY_LOCAL_MACHINE/SOFTWARE/CurrentVersion/%6b%e1%ac%7f%6a%b8%3c%14%3a%8c%35%53%3c%ca%e0(2016-09-27 11:33:04)b%45%38%62%a3%99%af%59%aa%11%28%1f%82%05% d7%b2%ff" %3
          Debug: QSetting qsValue: "" (2016-09-27 11:33:04)
          Debug: QSetting path: "/home/qxd/.config/Foxit Software/Foxit Reader.conf" (2016-09-27 11:33:04)
          Debug: QSetting qKey: "HKEY_LOCAL_MACHINE/SOFTWARE/CurrentVersion/InstallTime" (2016-09-27 11:33:04)
          Debug: QSetting qsValue: "" (2016-09-27 11:33:04)
          Debug: QSetting path: "/home/qxd/.config/Foxit Software/Foxit Reader.conf" (2016-09-27 11:33:04)
          Debug: QSetting qKey: "HKEY_LOCAL_MACHINE/SOFTWARE/CurrentVersion/InstallTime" (2016-09-27 11:33:04)
          Debug: QSetting qsValue: "" (2016-09-27 11:33:04)
          Debug: title: "Foxit Read" (2016-09-27 11:33:04)
          Debug: pActiveMessage: "?????????$In±" (2016-09-27 11:33:04)
          Debug: pButtonActivate: "???????????)" (2016-09-27 11:33:04)
          Debug: pButtonOK: "??" (2016-09-27 11:33:04)
          Debug: pCheckTitle: "㗛?ⱈ?焙?㓔??뎓???????!" (2016-09-27 11:33:04)
          Debug: pLink: " " (2016-09-27 11:33:04)
          Debug: pTrialMessage: "㎚??ꍋ?ㅛ?딋??璜?둚?????A" (2016-09-27 11:33:04)
          Debug: QSetting path: "/home/qxd/.config/Foxit Software/Foxit Reader.conf" (2016-09-27 11:33:04)
          Debug: QSetting qKey: "HKEY_LOCAL_MACHINE/SOFTWARE/Foxit Software/Foxit Reader/InstallPath" (2016-09-27 11:33:04)
          Debug: QSetting qsValue: "" (2016-09-27 11:33:04)
          Debug: QSetting path: "/home/qxd/.config/Foxit Software/Foxit Reader.conf" (2016-09-27 11:33:04)
          Debug: QSetting qKey: "HKEY_LOCAL_MACHINE/SOFTWARE/Foxit Software/Foxit Reader/InstallPath" (2016-09-27 11:33:04)
          Debug: QSetting qsValue: "" (2016-09-27 11:33:04)
          Debug: QSetting path: "/home/qxd/.config/Foxit Software/Foxit Reader.conf" (2016-09-27 11:33:04)
          Debug: QSetting qKey: "HKEY_LOCAL_MACHINE/SOFTWARE/CurrentVersion/%bc%e8%49%42%c5%e0%72%8a%e0%8a%3d%e5%af%20%74%7e%6 3%98%e8%c7%94%69%6a%18%6f%31%96%ae%8e(2016-09-27 11:33:04)%a4%14" %3
          Debug: QSetting qsValue: "" (2016-09-27 11:33:04)
          Debug: QSetting path: "/home/qxd/.config/Foxit Software/Foxit Reader.conf" (2016-09-27 11:33:04)
          Debug: QSetting qKey: "HKEY_LOCAL_MACHINE/SOFTWARE/CurrentVersion/InstallTime" (2016-09-27 11:33:04)
          Debug: QSetting qsValue: "" (2016-09-27 11:33:04)
          Debug: QSetting path: "/home/qxd/.config/Foxit Software/Foxit Reader.conf" (2016-09-27 11:33:04)
          Debug: QSetting qKey: "HKEY_LOCAL_MACHINE/SOFTWARE/CurrentVersion/InstallTime" (2016-09-27 11:33:04)
          Debug: QSetting qsValue: "" (2016-09-27 11:33:04)
          Warning: QObject::connect: No such slot CFUIAction::OnClickRestrictedAccessOrSettingMenu() (2016-09-27 11:33:04)
          Warning: QObject::connect: No such slot CFUIAction::OnClickRestrictedAccessOrSettingMenu() (2016-09-27 11:33:04)
          Warning: QObject::connect: No such slot CFUIAction::OnClickRestrictedAccessOrSettingMenu() (2016-09-27 11:33:04)
          Warning: QObject::connect: No such slot CFUIAction::OnClickProtectOrRestrictedAccessMenu() (2016-09-27 11:33:04)
          Warning: QMetaObject::connectSlotsByName: No matching signal for on_label_showFileLocation_linkActivated(QString) (2016-09-27 11:33:04)
          Warning: QWidget::setLayout: Attempting to set QLayout "hLayout" on TrackerDialog "TrackerDialog", which already has a layout (2016-09-27 11:33:04)
          Debug: UpdateAPp PIInit()

          Comment


          • #6
            (2016-09-27 11:33:04)
            Debug: date: 2457659 - 2457658 = 1
            (2016-09-27 11:33:04)
            Debug: [TimeStamp]-----CReader_AppEx::LoadPlugs()-----end-----UsedTime: 16ms (2016-09-27 11:33:04)
            Debug: [TimeStamp]-----CReader_AppEx::LoadLibrarys()-----end-----UsedTime: 17ms (2016-09-27 11:33:04)
            Debug: pTwoPartButton QRect(0,0 100x30)
            (2016-09-27 11:33:04)
            Debug: g_GlobalDataMgr.m_PermanentData.m_bCheckRegister= 1 (2016-09-27 11:33:04)
            Debug: ca.QueryDefaultReader= 1 (2016-09-27 11:33:04)
            Debug: [TimeStamp]-----CMainWindow::Init()-----end-----UsedTime: 119ms (2016-09-27 11:33:04)
            Debug: [TimeStamp]-----CReader_AppEx::InitInstance()-----end-----UsedTime: 125ms (2016-09-27 11:33:04)
            Debug: [TimeStamp]-----main-----end-----UsedTime: 125ms (2016-09-27 11:33:04)
            Debug: [TimeStamp]-----CMainWindow::OpenFile-----begin (2016-09-27 11:33:09)
            Debug: Openfile()---fileName-: "/media/E/References/Archive/LeKien2013.pdf" (2016-09-27 11:33:09)
            Debug: FRDocDidOpen 0x30f9080 (2016-09-27 11:33:09)
            Debug: filepath: "/media/E/References/Archive/LeKien2013.pdf" (2016-09-27 11:33:09)
            Debug: labtitle---font: QFont( "Ubuntu,-1,16,5,50,0,0,0,0,0" ) (2016-09-27 11:33:09)
            Debug: FRDocOnActivate (2016-09-27 11:33:09)
            Debug: bookmarkpanel---cmtreectrl---font: QFont( "Ubuntu,-1,15,5,50,0,0,0,0,0" ) (2016-09-27 11:33:09)
            Debug: [TimeStamp]-----CMainWindow::OpenFile-----end-----UsedTime: 88ms (2016-09-27 11:33:09)

            Comment


            • #7
              I was also undergoing such a problem. Good discussion.

              Comment


              • #8
                Dear i2000s,

                Regarding this issue"Foxit Reader for Linux crashes waking up from suspension on Ubuntu",it has been submitted to our internal
                bug tracking system for our QA team to do further analysis with report ID#0082436. Any progress about it,I will keep you informed.



                Comment


                • #9
                  Same problem here. As long as the issue is not resolved, I cannot use FoxitReader. Too bad.

                  Comment


                  • #10
                    parrenin I apologize for the inconvenience.Did you already use our most current version 2.3 of Foxit Reader for Linux?
                    If not,please help to install the latest version 2.3 by downloading it from our official download center below:
                    https://www.foxitsoftware.com/downloads/
                    If the issue still persists,please give us your OS information and the crash log file.
                    In the "About Foxit Reader"dialog box,you have to hit the "Foxit"this word several times very quickly there,then you are able to set the Foxit Output log path in the pop-up window.

                    Attached Files

                    Comment

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