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  • Bug Opening dotx files

    Hi Team,

    We have an instructional document that lists dotx template files (link within PDF) for customers to edit.
    Opening the template file from the OS works correctly and triggers a new document, opening the template via the PDF (within Foxit) forces the document to open incorrectly.

    This has caused corruption of templates - is there anyway to change this behaviour within foxit?

    If you need more information please let me know.

    Cheers,

  • #2
    BR-Aus667

    Please provide the following info to help further process the problem:
    1) Version number of your Foxit Reader;
    2) The PDF document in question for testing purpose;
    3) A screenshot that compares the result of opening the template file from OS directly and opening the template via the PDF within Foxit;
    4) Your OS type info. (E.g. Win 10, 64-bit)

    If it is inconvenient to upload the files here, you may email to support@foxitsoftware.com with this thread link. Thank you.

    Comment


    • #3
      Thanks cherry I have emailed screenshots / details through to support and referenced this thread.
      The scenario should be repeatable in a lab, even without exact matching document / templates.

      Cheers.

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