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  • File has become Password Protected on its own

    I have a file that I scanned using my Canon Scanner. I have opened it many times with Foxit Reader version 8.1.1.1155 and it opened just fine. It has all of the sudden become password protected to open the file. I did not do this and I am only using the Foxit Reader which doesn't have the feature to password protect the file. I am the only one that has access to this file on my home machine. The error is "xxxx.pdf is password protected. Please enter a password to open this document."

    I am using Windows 10 Pro.
    Last edited by Terezush; 02-16-2017, 06:19 PM. Reason: Added computer software version

  • #2
    Dear Terezush,

    I apologize for any difficulty using Foxit Software.I suspect that the PDF file with password protected is not the scanned PDF file that you have created within our Foxit Reader since our Foxit Reader really doesn't have the
    password protection feature.
    Would you please help to send us the PDF file sample for us to take a closer look at first?
    If it is inconvenience to upload the files here, you may email it to support@foxitsoftware.com (Attn:Lisa). And indicate this thread link. Thank you.

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    • #3
      Lisa lee,

      I've had the same issue happen between yesterday and this morning. Except I've had every PDF in one folder become password protected and non-editable. Ideas?

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      • #4
        Dear Terezush,I am sorry that I really have no clue about how this happened to those PDF files you mentioned yet.As I have mentioned above,currently our Foxit Reader doesn't have the
        password protection feature at all. It even can not be used for adding password to PDF files by manual.
        To further diagnose this situation,it is better if you could help to upload those PDF files you mentioned to us,so that we will help you to forward them to our developers to see if they could find out
        how the password was added. Please help to email those PDF files to support@foxitsoftware.com (Attn:Lisa). And indicate this thread link. Thank you.


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