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  • Foxit bug?

    Hello
    Sometimes I need to convert word to pdf and something happens that I think is a bug.
    If I make a file title that ends in anything like abc. Foxit opens the file on my pc without any problem. If I send it by mail on the other side the file appears all changed and sometimes it does not even open. However, I discovered that the problem is at the point at the end of the file title. If I make a title with no point in the end everything goes well. As I am not an expert I leave the alert here for you to analyze.
    thanks for listening
    Carlos

  • #2
    Hi Carlos.

    Sorry that we could not replicate the case by naming a file as 'abc.'. Are you able to send us below information to debug the issue?
    1 How did you convert word to PDF?
    2 Could you send a sample file to support@foxitsoftware.com so that we could check if it could be opened or not?
    3 How did the receiver open the file and which software he/she used to open the pdf file?
    4 What do you mean by 'the file appears all changed'? Any screenshot to show the problem?


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