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iOS app can't receive files! Series of bugs

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  • iOS app can't receive files! Series of bugs

    The iOS app (I am using in my iPAD PRO 9.7 128 GB wifi only, iOS 11.0.3, and also last FOXIT PDF version) can't download large PDFs from Google Drive. Always says TIMEOUT, CODE ERROR: 1001 while trying to download.

    When I try sending a file using the WIFI (internal settings from the app), if the file has over 100 MB the upload is interrupted before 100%.

    When I try using Documents by Readdle or any other app such as nPlayer the PDFs are not sent to FOXIT. Instead at best you can open them, but they are not stored in the app, they remain in the "RECENT FILES" area, meaning they aren't phisically stored.

    I don't know what else to do... unfortunately with so many bugs I will have to use another PDF reader, unless you guys can fix all these problems. Another annoying issue with uploading through WIFI is that we can only send one file at time.

  • #2
    Hi Perene,

    Sorry for the trouble. We will Optimize the workflow of Wifi Transfer function in future update.

    For downloading file from Google Drive, could you send us a screenshot to show the error message?

    In IOS system, the files are saved in each app respectively, which means the file you downloaded in an app will not be sent to other apps. If you would like to use other app to open a file, you could click Share or More option and then choose 'Use another app to open it' or 'Send copy to' other app. Have you tried this function? If the file sent from other app is listed in Recent Files, there will be a copy of the file in Documents.


    • #3
      im facing some problem it was working smoothly on my iPad Pro when it was running on ios 10 however as I have updated to ios 11.3 whenever now I am opening the app it only loads a blank screen on the start up and crashes after a while automatically. How do I fix it?

      with regards


      • #4

        Sorry for the trouble. Are you using Foxit Reader for iPad version6.4? If yes,please help to correct the crashlog for further investigation, it needs the program iTools, you can download it from the following link, and install it on your computer.
        iTools for Windows 7/8/8.1/10
        iTools for Mac OS
        After install, please connect your device to computer and launch iTools, run Foxit again to reproduce the issue, then go to Toolbox>Crash Log(see the screenshot), send us the log.

        In addition, would you please help to reinstall Foxit on your iPad to see if it helps?
        You can use iTools to backup files in Foxit program before reinstall.
        Attached Files