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Foxit Reader 9 and IE crash on W7

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  • crash Foxit Reader 9 and IE crash on W7

    Hi!
    10.11.2017 updated our devices (mostly Windows 7) to Foxit Reader 9 (via Enterprise msi). On all devices Foxit Reader setup was noted as successful, we kept msi logs. So far on two devices we have seen some PDF-managing problems using IE. On one of computers where via IE supposed to preview PDF appear “ATL 3.0 FoxItCtl message” middle of preview screen and sometimes Foxit crash-window appear and IE stopped working. We did Foxit setup repair and after that … error disappear, seems to. (Just yesterday repaired, we keep fingers crossed.) Today on one device at some point IE couldn’t print. Finally couldn’t print at all. Even IE close (no hidden tasks) and open didn’t help out – when try to print … just nothing happen, meaning IE etc stay alive after choosing printer, but no printing. Well, could be some IE problem, but then I looked into events and see many errors a’la …
    ----------
    Source: Application Error
    Date: 13.11.2017 14:37:21
    Event ID: 1000
    Task Category: Application Crashing Events
    Level: Error

    Description:
    Faulting application name: FoxitReader.exe, version: 9.0.0.29935, time stamp: 0x59f6c9d7
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005

    Faulting application path: C:\Program Files (x86)\Foxit Software\Foxit Reader\FoxitReader.exe
    ----------

    and
    ----------
    Source: Application Error
    Date: 10.11.2017 8:52:27
    Event ID: 1000
    Task Category: Application Crashing Events
    Level: Error

    Description:
    Faulting application name: IEXPLORE.EXE, version: 11.0.9600.18817, time stamp: 0x59b18749
    Faulting module name: FoxitReaderBrowserAx.dll, version: 2.2.7.928, time stamp: 0x59f6bdd9
    Exception code: 0xc000041d

    Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
    Faulting module path: C:\Program Files (x86)\Foxit Software\Foxit Reader\plugins\FoxitReaderBrowserAx.dll
    ----------

    These errors I’ve seen on both devices in question. Haven’t tried Foxit setup repair on second device, but probably will.
    So, any ideas on this?
    More thanks, Alar.

  • #2
    Dear FoxAlf,

    I apologize for any hassle and inconvenience this may cause for you.Firstly,please help to update your Enterprise Foxit Reader to latest version 9.0.1 by
    downloading it from the link below:
    http://cdn09.foxitsoftware.com/produ..._enu_Setup.msi
    If the issue still persists,please help to send us the following information for further investigation:
    1:Your OS information(eg:mine is windows10x64bit).
    2:The version number of your IE web browser.
    3: Did this issue happen to all online PDF files or just some specific PDF files when you tried to print them?Please send us the URL link of
    one online PDF file that you tried to print.
    4:Find the newly created error log in your system event viewer for us.
    5:Please go to the following place to find the crashlog.txt and crash.dmp files for us:
    "C:\Users\YourName\AppData\Local\Foxit Reader"
    6:Please open a local PDF file in Foxit Reader directly and print it to see if the local PDF file will be printed successfully?

    If it is inconvenience to upload the files here, you may email it to support@foxitsoftware.com (Attn:Lisa). And indicate this thread link. Thank you.


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