No announcement yet.

Problem generating PDF of document, use XML instead

  • Filter
  • Time
  • Show
Clear All
new posts

  • Problem generating PDF of document, use XML instead

    Foxit Reader Version: When I tried to open a downloaded PDF file I got the message "there was a problem generating a pdf copy of this document. please use the xml copy instead" I have successfully opened previous versions of this document. It's what they call a "Lucy" document from my health care provider. I have tried multiple downloads of the document.

  • #2

    Could you please update your Foxit Reader to version 9.1.0 then try again? If the update doesn't help, please send us the PDF document in question and make a screenshot of the error. Can you open the downloaded PDF document from within another PDF viewer? Please let us know. Thank you.

    You may also provide the info to [Attn: Cherry] and include this thread link as well. Thank you.


    • #3
      Still same error with version 9.1 plus I tried Adobe and got the same result so it looks like the problem must be with the medical web site. It always worked before this download. I can't send you a copy of the file as it's private medical info. Thank you for your response.


      • #4
        If you got the same result with othe program like Adobe, I suspect it is the website problem. Anyway, you can send us some similar copy for further checking if it is available in future.