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  • Pencil tool problem

    Hello,

    the pencil tool shows a normal pencil symbol when i use it with the mouse.
    however as soon as i use my XP-pen, the symbol changes to a "hand holding a pen"
    and it doesnt work...
    How can i deactivate this modus that keeps me from using my xp-pen, or what can i do about this?
    When i use the xp-pen to erase it works normally...

  • #2
    Thank you for posting here. Could you please help to check the version number of Foxit Reader you are using?
    If possible, you may use the LiceCap tool to generate an animated gif that shows how to reproduce the problem for our referencing.
    Here's the download link:
    http://sync-cn.foxitsoftware.com/iss/Tools/LICEcap.zip
    (Unzip it, double-click on licecap file, you can then specify the recording area then hit "Record", it requires naming the file first then start recording.)

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    • #3
      Here is the animated gif u asked for.
      Attached Files

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      • #4
        Haus

        Thanks for your update. I've escalated the issue to QA team for processing. Report ID#: QCPHANTOM-12304. Any update, we'll post here. Or you may email to support@foxitsoftware.com with this ID# to track the processing status of it. Thank you.

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