Bug Foxit Reader 11.0.0.49893 - Print select paper source

[bsylvain]

Hi,

I don't know if it's already a known issue but I have trouble with the "Choose paper source based on PDF page" which change the paper size when enabled (and therefore creating an invalid paper format for the printer).
See print screens.

Thanks.
Sylvain

[amanda_liang]

bsylvain Can you please provide the sample file for testing? If it's confidential, please send it to us via ticket, thanks.
https://www.foxit.com/support/ticket.html

[bsylvain]

bsylvain Can you please provide the sample file for testing? If it's confidential, please send it to us via ticket, thanks.
https://www.foxit.com/support/ticket.html

I'm not allow to upload files.

I could replicate by generating a simple PDF with a PDF printer.

[Roy_Chen]

bsylvain
Please upload your file here and we will back to you after testing!

[bsylvain]

bsylvain
Please upload your file here and we will back to you after testing!

Here : https://www.filemail.com/d/rnhqzlgckwzhlav

[Roy_Chen]

bsylvain
After discussing with our engineering team, found that it's a known issue and our team is planning to release a new patch with this bug fixed in v11.1, the serial number of this bug is QCPHANTOM-27900, I will forward an update the moment I have it.

[bsylvain]

bsylvain
After discussing with our engineering team, found that it's a known issue and our team is planning to release a new patch with this bug fixed in v11.1, the serial number of this bug is QCPHANTOM-27900, I will forward an update the moment I have it.

Thank you. Looking forward to your follow up.

Sylvain

[Jwood]

This problem stil exists in version 11.1.0.52543, I installed this version today in hope we could use the reader again to print out documents (most of our documents have A4/A3 combined).

[amanda_liang]

Jwood Can you please provide detailed information to us for checking? please click here to submit a ticket and enclose all information, such as screenshot picture, steps, etc.

[Jwood]

I have fixed the issue by changing the papersize of the ourput from our CAD system Vertex BD, pages are now 0.1 cm smaller than pageformat, now this works fine in printer output

[celine_lin0720]

Jwood Perfect！You are brillaint! Thank you for your sharing!