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  • Zoom freeze crash

    When i zoom in all pdf files the prgoram freeze lock!!! i have foxit pdf editor version 11 and win10

  • #2
    jim78b

    Would you please repair your Foxit PDF Reader installation per this KB article and see if it helps? https://kb.foxitsoftware.com/hc/en-u...xit-PDF-Editor
    If not, could you please provide us the crashlog and the crash.dmp files located in "C:\Users\YourName\AppData\Local\Foxit PDF Reader" for further analyzing?

    Thank you.

    Comment


    • #3
      Originally posted by cherry View Post
      jim78b

      Would you please repair your Foxit PDF Reader installation per this KB article and see if it helps? https://kb.foxitsoftware.com/hc/en-u...xit-PDF-Editor
      If not, could you please provide us the crashlog and the crash.dmp files located in "C:\Users\YourName\AppData\Local\Foxit PDF Reader" for further analyzing?

      Thank you.
      I did it ...i use the foxit pdf editor

      Comment


      • #4
        jim78b Sorry for the problem you encountered with Foxit PDF Editor. Could you please kindly perform a fresh re-installation as following and try again
        1) Please make sure you've closed all Foxit PDF Editor related programs (IE, Firefox...) then go to "Control Panel"->"Add/Remove Programs" to uninstall Foxit PDF Editor;
        Go to "Start"->"Run"-> input regedit -> find "HKEY_LOCAL_MACHINE\SOFTWARE\Foxit Software\ Foxit PDF Editor 11.0" and "HKEY_CURRENT_USER\Software\Foxit Software\ Foxit PDF Editor 11.0" to delete the whole folder of Foxit PDF Editor 11.0;
        2) Install the latest version 11.2.2 of Foxit PDF Editor. Please download the installer from the link below:
        http://cdn01.foxitsoftware.com/produ..._enu_Setup.msi

        Finally, please give the new installation a try and let us know the result. Thanks

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