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Foxit gives "format error: not a PDF or corrupted" error opening dynamic data

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  • Bug Foxit gives "format error: not a PDF or corrupted" error opening dynamic data

    We have a custom app that generates a rate table in PDF format from the given information. The PDF of the table will open fine in any version of Adobe Reader, but Foxit Reader gives the error "format error: not a PDF or corrupted" when it attempts to open it. If we save the PDF from Adobe Reader then it can be opened by Foxit Reader.
    This is in a Citrix enviroment running on Windows 2003 x64 servers.
    Any help would be appriciated.

  • #2
    Do you open the file within IE?If yes, please open IE->go to 'Tools'->'Advanced'->find 'Security' from the list-> uncheck 'Do not save encrypted pages to disk' and try again.Otherwise, would you mind sending us the file sample for further analysis?You can send to [email]support@foxitsoftware.com[/email], thank you.

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    • #3
      Yes, it is IE (8) and that item was already unchecked. (I tried enabling it and then disabling it again and either way it behaves the same) I will send the PDF to you, but the problem isn't so much with the actual PDF itself, but the way it created on the fly.
      If I run the same procedure with a machine that has Adobe Reader as it's default application to open PDFs then it works, and I can save that PDF and then it will open fine in Foxit Reader. It seems to be the process that Foxit Reader does not like.

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      • #4
        Originally posted by Jamie View Post
        Yes, it is IE (8) and that item was already unchecked. (I tried enabling it and then disabling it again and either way it behaves the same) I will send the PDF to you, but the problem isn't so much with the actual PDF itself, but the way it created on the fly.
        If I run the same procedure with a machine that has Adobe Reader as it's default application to open PDFs then it works, and I can save that PDF and then it will open fine in Foxit Reader. It seems to be the process that Foxit Reader does not like.
        Would you please clear cache and try again?If it still not works, we appreciate if you could send us below information.
        1.Which version of Foxit Reader do you use?Please go to Help->About Foxit Reader to check the version number.
        2.I suspect you did not install the firefox plugin completely, so it failed to open online pdf file within browser, may i advise you to follow my instructions to reinstall it?
        (1)Please uninstall your current version manually.
        (2)Please reinstall Foxit Reader 5.1.4 and install firefox plugin and check ""display pdf in browser"" by default.
        (3)After installing it, please run Foxit Reader to make sure you have selected "display pdf in browser" under tools->preferences->File Association.
        (4)If you use IE, you can open it directly, if you use firefox, please run firefox, go to tools->options->application, find PDF document, see which action is selected. (Normally it shall be Foxit Reader plugin, but if Adobe is installed, will be Adobe Acrobat (in Firefox)). And go to Tools/Addons/Plugins, be sure Foxit Plugin is enabled.

        If still no luck, i will forward it to our QA team for further analysis.

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        • #5
          We have cleared the cache and it makes no difference.
          Foxit Reader version - 5.1.4.0104
          IE version - 8.0.6001.18702
          For all other PDFs we open through IE Foxit behaves as expected and opens the file in a web browser page.
          The dynamic content seems to cause the problem, but can be opened fine with Adobe Reader.
          The screenshots and saved PDF (from Adobe Reader) were emailed in (Foxit #41641)

          Comment


          • #6
            Originally posted by Jamie View Post
            We have cleared the cache and it makes no difference.
            Foxit Reader version - 5.1.4.0104
            IE version - 8.0.6001.18702
            For all other PDFs we open through IE Foxit behaves as expected and opens the file in a web browser page.
            The dynamic content seems to cause the problem, but can be opened fine with Adobe Reader.
            The screenshots and saved PDF (from Adobe Reader) were emailed in (Foxit #41641)
            Thank you, we will forward this to our QA team for analysis and get back to you via email.

            Comment


            • #7
              Hi,

              We are getting the exact same issue. Was there any resolution to this issue?

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              • #8
                No, we ended up having to revert back to acrobat reader 7.1.4 and to offer up foxit reader as an option. We also ran into issues of embedded PDFs in word documents that foxit did not seemto handle, either. Support was not able to help us because our web application is internal and they claimed a Webex session would not give them the ability to properly diagnose the problem. If you have the means to give them an example that they can hit on the internet then I would suggest opening a support incident, they are very responsive. (even though their hours are definately not US standard hours)

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                • #9
                  [We also ran into issues of embedded PDFs in word documents that foxit did not seemto handle, either.]

                  The embeded object is bundled by COM, the Word program itself will remember the default program for opening embeded PDF when user embed the PDF into word file.So if the pdf file embeded as Acrobat object can not be opened with Foxit PhantomPDF, vice versa, the pdf file embeded as Foxit PhantomPDF object can not be opened with Adobe Reader either.Hope it makes sense, thank you.

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                  • #10
                    It somewhat makes sense... but why would Word simply remeber the last program, and not use the default? And if that is the case, how could I force it to use Foxit instead? Even if I put the Adobe product back, it will always have been the last program used...

                    Comment


                    • #11
                      Originally posted by Jamie View Post
                      It somewhat makes sense... but why would Word simply remeber the last program, and not use the default? And if that is the case, how could I force it to use Foxit instead? Even if I put the Adobe product back, it will always have been the last program used...
                      It has nothing to do with the default or the last program, but if the pdf file is embeded as Adobe PDF object, then you should install Adobe Reader to open the file embeded in Word.

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                      • #12
                        I've been getting the same error message for several days. Maybe coincided with upgrade to Firefox 13. Happens on airline sites such as southwest.com. I have to clear the popup 10-20 times on each web page. Maddening! I have Foxit Reader 5.3.0, and File Association: Display PDF in Browser is checked.

                        Comment


                        • #13
                          Hi Trezac,

                          Please update your Foxit Reader to version 5.3.1.0606 and it should fix this problem.
                          You can download Foxit Reader5.3.1 directly from this link: [url]http://www.foxitsoftware.com/downloads/[/url]

                          Comment


                          • cerec
                            cerec commented
                            Editing a comment
                            Cherry, I have the same problem when using IE8. When I click PDFs on Chrome or Firefox the file opens with no problem.

                        • #14
                          Problem fixed. Thanks!

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