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  • Scroll not smooth

    After I updated to IOS 12 my ipad pro 12.9(2) the scrolling in vertical continuous view it is not smooth

  • #2
    Eduardo

    Sorry for the trouble. Does it happen to any pdf files? If it just happens to special file, please send us the pdf file in question for internal test.
    And may I have the version of Foxit Reader you are using?

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    • #3
      Hello lyndy_wu,

      It happens to all pdf files. For example, it happens with the "Quick Starters Guide" included with Foxit. My Foxit reader version is V6.7.1.0123. While I was using IOS 11, it was scrolling smoothly.
      Thanks.

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      • #4
        Eduardo ,I have submitted this issue"scrolling in vertical continuous view it is not smooth in iOS 12" to our internal bug tracking system with report ID#MOB-3736.Our QA team will further work on this issue and I will get back to you for any new progress about it.

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        • #5
          Thanks for this information.

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          • #6
            Yes it happens to all pdf files.In IOS system,it scrolls smoothly..However,i think system updation is still required DQFanSurvey

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            • #7
              If it happens to all pdf fiels,then problem is with your system...If only specific file is facign issue then sned that file to officials via email.They will verify it and report u back soon.And believe me they are too quick in replying.Regards myccpay

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              • #8
                Choose File / Preferences / Page Display / Default Page Layout / Continuous / OK . Try toggling "Auto Scroll" once on/ once off, then the continuous scroll feature worked for me.

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                • #9
                  layler123 ,Thanks for sharing your solution.However,the settings you mentiones are in Foxit Reader/Foxit PhantomPDF for windows desktop rather than Foxit PDF Reader Mobile application.In this thead,the other users are mentioned that they can not scroll smoothly in Foxit PDF Reader Mobile applicartion. So I am sorry that your solution won't work for them.

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                  • #10
                    Eduardo ´╝îRegarding the issue "scrolling in vertical continuous view it is not smooth in iOS 12" you mentioned in this thread,please help to try to upgrade your software to latest version latest version 7.3 of Foxit PDF Reader Mobile for ios to see if it helps and let us know the result.
                    In addition,if you want to reinstall Foxit PDF Reader Mobile for ios from Apple store,please back up your file first before re-installation. Otherwise, the files will be removed along with the deletion of the app.
                    Here are the steps to back up files.
                    1 Install iTunes or iTool on a computer.
                    2 Use USB data cable to connect the device to computer and then iTunes/iTool will launch and recognize the device.
                    3 Find Foxit Mobile PDF in App list and export all documents into your computer.


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