Announcement

Collapse
No announcement yet.

No override and new file with ".pdf-update" appears when using OneDrive

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • No override and new file with ".pdf-update" appears when using OneDrive

    Hello.

    I am using Galaxy Tab S4 and using cloud service to access pdf files in OneDrive.

    After I open and add some comments to the file and save it, what I expected to happen was replacing the existing file. Sometimes this seemed to work, but right now when I save the file, a new file with a suffix ".pdf-update" in it's file name appears. This file can be opened with Foxit, but when I modify and save again, this time ".pdf-update-update" file appears.

    Also, when I did the same thing in Google Drive, it looks like it fails to upload the file.

    Thank you.

    Han Sun Kim

  • #2
    hsiowa2

    Sorry for the trouble. Your issue have been submitted to our team for further investigation, any updates, I will keep you informed. ID:MOBILE-3542.

    Would you please help to check the version of Foxit PDF Mobile you use?And do you get any error when you cannot upload to Google Drive?

    Comment


    • #3
      I'm currently using Version 7.1.0.0627.

      Yes I get the error that it failed to upload the file when I use Google Drive. I'm sorry that since the message appears in my language and not in English, I cannot deliver you a precise message.

      Currently I'm using Dropbox, and until now it seems to work. It looks like the Foxit fails to merge the .pdf and .pdf-update files into one in OneDrive, which looks successful in Dropbox.

      Thank you.

      Comment

      Working...
      X