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[Bug]ging me with Crashes! Via Preferences > Page Display Options!

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  • cherry
    replied
    Hi KarenC,

    Sorry for the delay. The crash happened when clicking on bookmarks with "Forbid the change of current zoom factor during execution" on should have been fixed in Foxit PhantomPDF 6.0. Could you please kindly give the update a try at your convenience? Thank you.

    Leave a comment:


  • [Bug]ging me with Crashes! Via Preferences > Page Display Options!

    I'm reinstalled Foxit Phantom PDF [Business] after my computer crashed. Nothing has been added besides the bare minimum [and has all factory settings].

    It used to work fine, but now when I'm viewing PDFs [3 large files] it crashes.
    I've debugged it enough to know that it crashes EVERY TIME this option is checked:

    [CRASH CAUSE:] Preferences > Page Display > "Forbid the change of the curent Zoom factor during execution of 'Go to Destination' actions (these actions can be launched from bookmarks).

    Scrolling works fine, but when I try to jump to another section (be it the end of the PDF, or just one page over) using the bookmarks feature, it just crashes!


    It USED to work, now it doesn't. I'm going to assume I'm missing something I had before that Foxit PDF needs? [Like a must-have basic software that I'm missing...]

    I've tried to do some digging around Google, but someone says I also need to update PlugIns in Foxit manually? I have the latest Foxit version, so that shouldn't be a problem.

    I also forgot to mention [crucial part] that my OS is Windows 8.
    Code:
    =========== [Start of CRASHLOG.TXT] =========
    Edition: Business
    Foxit PhantomPDF caused an Access Violation (0xc0000005)
    in module Foxit PhantomPDF.exe at 0023:005743e8.
    
    Error occurred at 7/27/2013 15:26:32.
    C:\Program Files (x86)\Foxit Software\Foxit PhantomPDF\Foxit PhantomPDF.exe, run by user.
    Phantom Version : 5.5.6.0218.
    Operating system:  unknown Windows version (6.2.9200).
    4 processor(s), type 586.
    34% memory in use.
    3982 MBytes physical memory.
    2603 MBytes physical memory free.
    0 MBytes paging file.
    0 MBytes paging file free.
    2048 MBytes user address space.
    1793 MBytes user address space free.
    Read from location 00000008 caused an access violation.
    
    Context:
    EDI:    0x00000000  ESI: 0x0644dec0  EAX:   0x06407750
    EBX:    0x0644dec0  ECX: 0x0644dec0  EDX:   0x00000001
    EIP:    0x005743e8  EBP: 0x03b9a6f0  SegCs: 0x00000023
    EFlags: 0x00210246  ESP: 0x0018fbe4  SegSs: 0x0000002b
    
    Bytes at CS:EIP:
    8b 47 08 85 c0 74 10 50 8b 44 24 18 50 e8 a6 4f
    
    Stack:
    0x0018fbe4: 00000012 00000002 00c7b512 00000002 ................
    0x0018fbf4: 00000000 00000000 05984a20 0644dec0 ........ J....D.
    0x0018fc04: 03ad1398 3fbe867d 05984a20 05984a60 ....}..? J..`J..
    0x0018fc14: 0018fc4c 013a0358 ffffffff 00c7b32e L...X.:.........
    0x0018fc24: 0644db78 06407750 03b9a6f0 05984a60 [email protected]`J..
    0x0018fc34: 00000000 0018fcd8 00c758d0 0644dad8 .........X....D.
    0x0018fc44: 0644db78 0644dec0 0018fccc 013a0326 x.D...D.....&.:.
    0x0018fc54: ffffffff 00c758ec 00000000 0129ec00 .....X........).
    0x0018fc64: 0706a998 00000000 05984a60 05984a60 ........`J..`J..
    0x0018fc74: 01fbf708 ffffffff 75e8787a 75e87933 ........zx.u3y.u
    0x0018fc84: 00000001 00000000 71d0139c 000706b0 ...........q....
    0x0018fc94: 0018fc4c 00000000 0018fd00 75ef3991 L............9.u
    0x0018fca4: 80c0207b fffffffe 75e878f4 75e87b6f { .......x.uo{.u
    0x0018fcb4: 0129d844 0129d844 00000000 000405c0 D.).D.).........
    0x0018fcc4: 01545658 00000000 0018fd4c 0130899c XVT.....L.....0.
    0x0018fcd4: ffffffff 0018fcf8 0129e747 00000432 ........G.).2...
    0x0018fce4: 0706a998 01545798 0018fcf4 00000432 .....WT.....2...
    0x0018fcf4: 00000000 0018fd58 0129d65c 00000432 ....X...\.).2...
    0x0018fd04: 0706a998 00000000 00000000 000307e4 ................
    0x0018fd14: 0706a998 00000000 00000000 00000000 ................
    0x0018fd24: 00000000 00000000 00000000 00000000 ................
    0x0018fd34: 012cd033 00000026 00000000 000307e4 3.,.&...........
    0x0018fd44: 01fbf708 0018fd0c 0018fe10 01308924 ............$.0.
    0x0018fd54: 00000000 0018fd78 0129d878 05984a60 ....x...x.).`J..
    0x0018fd64: 00000000 00000432 0706a998 00000000 ....2...........
    0x0018fd74: 00000432 0018fda4 75e877d8 000307e4 2........w.u....
    0x0018fd84: 00000432 0706a998 00000000 00000432 2...........2...
    0x0018fd94: dcbaabcd 0706a998 00000000 00000432 ............2...
    0x0018fda4: 0018fe20 75e878cb 0129d844 000307e4  ....x.uD.).....
    0x0018fdb4: 00000432 0706a998 00000000 f530a6a3 2.............0.
    0x0018fdc4: 025f1ef0 01a8d528 01a8d520 00000432 .._.(... ...2...
    0x0018fdd4: 00000024 00000001 00000000 00000000 $...............
    0x0018fde4: 00000030 ffffffff ffffffff 75e8787a 0...........zx.u
    0x0018fdf4: 00000000 00000001 00000000 00000000 ................
    0x0018fe04: 00000000 0018fdc0 0018f618 0018fe84 ................
    0x0018fe14: 75ef3991 80c0207b 00000000 0018fe94 .9.u{ ..........
    0x0018fe24: 75e8899d 0129d844 0129d844 00000000 ...uD.).D.).....
    0x0018fe34: 000307e4 00000432 0706a998 00000000 ....2...........
    0x0018fe44: 00000001 f530a617 01a8d520 01a8d4f0 ......0. .......
    0x0018fe54: 00000000 80c0b203 03b0a848 0129d844 ........H...D.).
    0x0018fe64: 012a0e5b 00000000 00000000 025f1ef0 [.*..........._.
    0x0018fe74: 03ade700 0706a998 0018fe48 0018f618 ........H.......
    0x0018fe84: 0018ff74 75ef3991 80c0d143 fffffffe t....9.uC.......
    0x0018fe94: 0018fea4 75e88a66 00000000 00000432 ....f..u....2...
    0x0018fea4: 01a8d520 0129d258 01a8d520 00000001  ...X.). .......
    0x0018feb4: 01a8d4f0 0129cd42 01a8d4f0 01a8d4f0 ....B.).........
    0x0018fec4: 0018ff84 ffffffff 00000000 012a46bd .............F*.
    0x0018fed4: 01a8d4f0 012a5752 00000000 00000000 ....RW*.........
    0x0018fee4: 7ffde000 011638fe 00400000 00000000 [email protected]
    0x0018fef4: 01fb0ba4 00000001 0054849a 00400000 [email protected]
    0x0018ff04: 00000000 01fb0ba4 00000001 00000000 ................
    0x0018ff14: 00000000 7ffde000 c0000005 01fb0ba4 ................
    0x0018ff24: 00000000 00000044 01fb0c20 01fb0c00 ....D... .......
    0x0018ff34: 01fb0ba6 00000000 00000000 00000000 ................
    0x0018ff44: 00000000 00000000 00000000 00000000 ................
    0x0018ff54: 00000c01 00000001 00000000 00000000 ................
    0x0018ff64: 00010001 00000000 0018ff10 0018f624 ............$...
    0x0018ff74: 0018ffc4 00549198 0142cb08 00000000 ......T...B.....
    0x0018ff84: 0018ff90 759b850d 7ffde000 0018ffd4 .......u........
    0x0018ff94: 77bebf39 7ffde000 f71c3ce4 00000000 9..w.....<......
    0x0018ffa4: 00000000 7ffde000 dd74b67f fffff800 ..........t.....
    0x0018ffb4: 06ccc650 fffff880 0018ff9c fffff880 P...............
    0x0018ffc4: 0018ffe4 77b95191 80b92418 00000000 .....Q.w.$......
    0x0018ffd4: 0018ffec 77bebf0c 005483bb 7ffde000 .......w..T.....
    0x0018ffe4: ffffffff 77c61df7 00000000 00000000 .......w........
    0x0018fff4: 005483bb 7ffde000 00000000          ..T.........
    
    
    
    Module 1
    C:\Program Files (x86)\Foxit Software\Foxit PhantomPDF\Foxit PhantomPDF.exe
    Image Base: 0x00400000  Image Size: 0x01a46000
    Checksum:   0x01a18e35  Time Stamp: 0x5121d3d8
    
    
    
    Module 2
    C:\Program Files (x86)\Foxit Software\Foxit PhantomPDF\plugins\IntegrateWithSP.fpi
    Image Base: 0x05f30000  Image Size: 0x00076000
    Checksum:   0x0007dca6  Time Stamp: 0x50615efb
    
    
    
    Module 3
    C:\Program Files (x86)\Foxit Software\Foxit PhantomPDF\plugins\Speech.fpi
    Image Base: 0x05fb0000  Image Size: 0x0003d000
    Checksum:   0x00000000  Time Stamp: 0x5035c849
    
    
    
    Module 4
    C:\Program Files (x86)\Foxit Software\Foxit PhantomPDF\plugins\Updater.fpi
    Image Base: 0x05ff0000  Image Size: 0x0002b000
    Checksum:   0x00000000  Time Stamp: 0x4f7660a5
    
    
    
    Module 5
    C:\Program Files (x86)\Foxit Software\Foxit PhantomPDF\plugins\FRMSPlg.fpi
    Image Base: 0x10000000  Image Size: 0x000f7000
    Checksum:   0x000fd35d  Time Stamp: 0x5127393c
    
    
    
    Module 21
    C:\Program Files (x86)\Foxit Software\Foxit PhantomPDF\plugins\docusign_plugin.fpi
    Image Base: 0x64490000  Image Size: 0x0020b000
    Checksum:   0x0020bd8e  Time Stamp: 0x5047ef22
    
    
    =========== [end of CRASHLOG.TXT] =========
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