Bug Scanner Not Found

[chgoguy7]

I am using PhantomPDF v5.1.1.12.14. I select Create PDF ==> From Scanner but the Scanner drop down list contains NO scanners. My scanner's software and drivers are installed and I am able to scan within other applications. Why does PhantomPDF not list my scanner in the Scanner drop down list?

[richell_huang]

Sorry for this inconvenience, what is the model of scanner do you use?Would you mind reinstalling scanner driver and Foxit PhantomPDF then try again?

[chgoguy7]

Thanks for your response. I reinstalled the scanner software and reinstalled Phantom but it is still not recognizing the scanner. I also tested that I am still able to scan documents in other applications. My scanner just does not appear in the Phantom Scanner drop down list. Any other thoughts? Thanks!

[ellen7]

@chgoguy7,


could you please email to [email protected] ,the support team need more info for investigation.