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Foxit Phantom Business doesn't open (appcrash error)

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  • Foxit Phantom Business doesn't open (appcrash error)

    Today when i wanted to resume my research iv'e tried to open foxit phantom and all i got is an app crash error. Here's the error log:
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: FoxitPhantomPDF.exe
    Application Version: 8.0.0.624
    Application Timestamp: 576d52f0
    Fault Module Name: StackHash_7b88
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Code: cafebee1
    Exception Offset: 7ee00f38
    OS Version: 6.1.7601.2.1.0.256.27
    Locale ID: 1063
    Additional Information 1: 7b88
    Additional Information 2: 7b881b9a9dc48f9758cde4b2bb1ae85a
    Additional Information 3: 164d
    Additional Information 4: 164de01b45c8dd9968c07cada3a0f96f


    Can anyone help me solve this issues without re-installing the program since i had a lot of important documents opened up and i won't be able to locate them again if everything is lost if foxit will have to opens up "fresh".

  • #2
    Sorry for the inconvenience. Did it happen when you double click on Foxit PhantomPDF without opening any pdf file? It seems you are having the old version 8.0, may I advise you to upgrade to version 8.3.7(that your license can also work with) to fix the problem? Thank you.
    Please don't worry that the recent opened files will be lost as long as you choose 'No' when you are asked 'Do you want to remove the registry data' during uninstall or you just reinstall it to cover the old one without uninstall.
    Clik below link to download Foxit PhantomPDF 8.3.7.

    http://cdn02.foxitsoftware.com/pub/f..._enu_Setup.msi

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