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  • #16
    Originally posted by [email protected] View Post
    Lyndi Wu

    I'll attempt to drop here. This is not any specific PDF though. It applies to any PDF.
    I have submitted to your issue to our team for further investigation, any updates, I will keep you posted. ID:QCPHANTOM-6847.

    We have a user get the same issue but it happens when running Ringcentral at the same time, do you use the program? Would you please help close other programs while running Foxit to see if it helps?

    In addition, now the latest version is version10.1, would you please help perform a fresh reinstallation of Foxit to see if it helps?

    http://cdn01.foxitsoftware.com/produ...up_Website.exe

    Look forward to hearing from you.

    Thanks,

    Comment


    • #17
      Originally posted by lyndi_wu View Post

      I have submitted to your issue to our team for further investigation, any updates, I will keep you posted. ID:QCPHANTOM-6847.

      We have a user get the same issue but it happens when running Ringcentral at the same time, do you use the program? Would you please help close other programs while running Foxit to see if it helps?

      In addition, now the latest version is version10.1, would you please help perform a fresh reinstallation of Foxit to see if it helps?

      http://cdn01.foxitsoftware.com/produ...up_Website.exe

      Look forward to hearing from you.

      Thanks,
      I do not run Ring Central. I will try both the new version and shutting down some open programs.

      (edit: fyi, the version you posted is the same version I had just recently installed. I performed a clean installation anyway, but this didn't help)

      (edit2: well, what do you know. seems there is a conflict with Private Internet Access (PIA) VPN software which runs at startup. closed it and copy/paste works 100%! YAY! it's an odd problem, but not one I can't workaround.)

      (edit 3: PIA recently released an update as well. I just installed it and now I can copy/paste with PIA open. formerly they used OpenGL hardware acceleration for their app, but switched to Direct3D 11 in this newest release. maybe that information will help you with troubleshooting for other apps that cause the issue?)
      Last edited by [email protected]; 10-20-2020, 04:48 PM.

      Comment


      • #18
        [email protected]

        Thank you for your important information.May I know which version of Private Internet Access (PIA) VPN software did you use previously?

        We will download and test it.



        Comment


        • #19
          Hello all,

          I also have the same issue using Foxit Reader Version:10.0.1.35811. Sometime I can copy/paste without any trouble and at some point, I am unable to do it either from the keyboard shotcuts nor the right click.
          It is essential to me to get able to get annotation on PDF as I get only online lectures with PDF.
          Thanks a lot for your support on this topic.

          Kind regards,

          C.

          Comment


          • #20
            gravity

            Do you have Private Internet Access (PIA) VPN software installed? Would you please help close other programs while running Foxit to see if it helps and open one by one to check which may cause the issue?

            If it happens to a special file, please help to send us the pdf file which has the issue for further test,if it is inconvenient to upload here, you may email the PDF document to [email protected]. Thank you in advance.






            Comment


            • #21
              Originally posted by lyndi_wu View Post
              gravity

              Do you have Private Internet Access (PIA) VPN software installed? Would you please help close other programs while running Foxit to see if it helps and open one by one to check which may cause the issue?
              No I do not use VPN software.

              Originally posted by lyndi_wu View Post
              gravity

              If it happens to a special file, please help to send us the pdf file which has the issue for further test,if it is inconvenient to upload here, you may email the PDF document to [email protected]. Thank you in advance.
              This is not specifically file related. I can make 5-6 copy/paste on it and then being unable to do so. All the applications running simulteaneously with Foxit are Firefox, Thunderbird, Powerpoint and the WIndows explorer. The main think,to my opinion is that the Balckboard Collaborate application is running in one of the Firefox tab.

              Kind regards,
              C.

              Comment


              • #22
                gravity

                Thank you for your reply. Would you please help to make a video that shows how to reproduce the problem for our referencing? You may use the LiceCap tool to generate an animated gif
                Here's the download link:
                http://sync-us.foxitsoftware.com/iss/Tools/LICEcap.zip
                (Unzip it, double-click on licecap file, you can then specify the recording area then hit "Record", it requires naming the file first then start recording.)
                If it is inconvenient to upload here, you may email the PDF document to [email protected]. Thank you in advance.

                Comment

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