Bug Copy/paste a object? Good luck!

[SebUK]

PhantomPDF Standard v9.4.1

Copy/paste objects in PhantomPDF have been hit-and-miss for a long time now. Can't understand how difficult it is to get this basic feature working properly. Using Ctrl+C/Ctrl+V doesn't work most of the time, right click the same. Terrible.

[cherry]

SebUK

Please go to "View"->click on "Text Viewer" button (looks like a paper wearing glasses). If it comes out blank, it contains no text objects. If it contains no text objects, we should use OCR (Optical Character Recognition) feature in Foxit PhantomPDF Standard Edition/Business Edition to make the text recognizable and copy-able.

If it contains text objects, please let us know the detailed procedure to reproduce the problem and check if it occurs to any PDF document or just specific one. If possible, please provide the PDF in question for testing purpose. Thank you.

[SebUK]

cherry

I meant objects like TextBox or Stamp but I haven't tested on all types of objects. It basically happens on every PDF I edit. I now even created a blank PDF, added TextBox object and tried to copy/paste it. Usually 50% or more attempts it fails to paste the object. I use right-click menu to Copy and then Paste or shortcuts Ctrl+C and Ctrl+V. I tested also with a Stamp object.

[Grant Botes]

It's interesting - my experience is completely different. PhantomPDF is the tool I use most for copy/paste (CTRL-C/CTRL-V) and that is something I do a lot for form development. On the other hand, I've been struggling to copy/paste effectively in another well-known software tool, which I won't mention. I can only think that perhaps the computing environment makes a difference, though why that should be I couldn't say. It is useful to read about others' experience with software, so thanks for this.

[SebUK]

I don't understand (and don't believe for a second) how the computing environment can make any difference to such a basic feature of the software. I use Photoshop, PowerPoint, other apps from Office package and many different software on the same laptop every day. In every software I can just use Ctrl+C / Ctrl+V to copy and paste either text or objects. Every software but PhantomPDF. This is a real pain.

[richell_huang]

I don't understand (and don't believe for a second) how the computing environment can make any difference to such a basic feature of the software. I use Photoshop, PowerPoint, other apps from Office package and many different software on the same laptop every day. In every software I can just use Ctrl+C / Ctrl+V to copy and paste either text or objects. Every software but PhantomPDF. This is a real pain.

I have tested with textbox and stamp tools, which work fine on my side, so to better debug this case, could you please help to answer below questions? Thank you.
1. Is your pc win 10 64-bit?
2. Could you please use the LiceCap tool to generate an animated gif that shows how to reproduce the problem for our referencing.
Here's the download link:
http://sync-cn.foxitsoftware.com/iss/Tools/LICEcap.zip
(Unzip it, double-click on licecap file, you can then specify the recording area then hit "Record", it requires naming the file first then start recording.)

[SebUK]

1. Yes, I'm using Windows 10 64-bit.
2. No need to record a screen I think. I just either open existing PDF document or create a new one. I go to Comment and insert Textbox for example. I add text. I select Textbox, right-click Copy and then right-click Paste in different area in the document. Sometimes it copies the object straight away but usually I need to repeat Paste few more times before the object is copied. And the same happens when using shortcuts Ctrl+C and Ctrl+V

[richell_huang]

Thank you for the info. Sometimes, I am able to reproduce it and sometimes it works fine. I have reported it to our QA and Dev team for further investigation, report id:QCPHANTOM-15484.
Any update or news, I will keep you informed.

[SebUK]

I've just installed the latest version of PhantomPDF Standard,which is 9.5.0.20723 (also, on a brand new Windows 10 PC)

The copy/paste feature works much better than before. I haven't experienced any issues so far.

[Lisa_lee]

SebUK ,Thanks so much for letting us know the copy/paste feature working status in the latest version of Foxit PhantomPDF v9.5 on your part.We will also further test on the specific computer in which the issue happened there before to see whether the issue really won't happen by using Foxit PhantomPDF v9.5 or not.

[chrisdealemania]

Hi! Same problem here. Version: 9.5.0.20721
I experience this problem with no other software whatsoever. I notice that it has something to do with the speed I flip between programmes and Foxit. If I press CTRL+C several times, it works. If I press it only once and quickly switch back to, say, Office, every second or third time it doesn't work. For comparison, never ever had the problem with Adobe. Cheers!
Also, it doesn't make a difference, whether I use the mouse for right click. Same issue.

[lyndi_wu]

chrisdealemania

Sorry for the trouble. After carefully test, I cannot produce the issue, would you please help update to version9.7 as the following way to see if it helps?
1) Uninstall Reader from the control panel.
2) Press "Window + r" input "regedit" press Enter, find folder "Foxit Reader" under the directory "HKEY_CURRENT_USER\Software\Foxit Software\Foxit Reader" and delete it.
3) Go to the installation folder of Foxit Reader, somewhere like:C:\Program Files\Foxit Software, delete the folder"Foxit Reader"
4) Download it from the following link and run it as Admin to install the program.
http://cdn01.foxitsoftware.com/produ...Setup_Prom.exe http://cdn01.foxitsoftware.com/produ...Setup_Prom.exe

If the issue persists, would you please help to make a video that shows how to reproduce the problem for our referencing? You may use the LiceCap tool to generate an animated gif
Here's the download link:
http://sync-cn.foxitsoftware.com/iss/Tools/LICEcap.zip

(Unzip it, double-click on licecap file, you can then specify the recording area then hit "Record", it requires naming the file first then start recording.)

Also, send us the pdf file in question for internal test.

Thank you so much.

[[email protected]]

Was any progress made or a fix found for this? I'm experiencing the same issue. I first noticed it with the latest version of 9, so I upgraded to 10, and it's still doing it. When I try to copy form fields at all, even into the same PDF, it'll work for a while until it stops working. For me, once it stops, it requires an uninstall/reinstall to fix.

I believe this happens if you try to undo a change to one of the copied form fields. It seems that that has happened to me twice now. I can't 100% confirm that is the case yet, but maybe this will help.

Current version 10.0.1.35811

[lyndi_wu]

[email protected]

Sorry, we still cannot reproduce the issue, would you please help send us the pdf file which can reproduce the issue and the video that shows how to reproduce the problem for our referencing?

Please help to send us the pdf file which has the issue for further test,if it is inconvenient to upload here, you may email the PDF document to [email protected]. Thank you in advance.

[[email protected]]

Lyndi Wu

I'll attempt to drop here. This is not any specific PDF though. It applies to any PDF.