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Foxit PhantomPDF not upgrading on all systems

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  • Foxit PhantomPDF not upgrading on all systems

    Foxit has upgraded to 9.5 for some of my users. However, four users are still running 9.4 after clicking check for updates and going into the updater to see if updates were present, we were still unable to update to 9.5. This is causing issues for open vulnerabilities.

  • #2

    Sorry for the trouble.
    Please go to File>Preferences>Updater in Foxit, check if the involved users have selected the first or second option, if yes, after the download is finished, you will be prompted that the download for the new version is finished and you can update now, would you please help to check if there is Foxit updater program minimized in your taskbar?

    If not, please open Foxit, go to File>Preferences>Updater, check the option"Do not download or install updates automatically", then go to Help>Check for update to see if there is an available update for Foxit PhantomPDF version9.5.

    If there is update for Foxit PhantomPDF version9.5, but you fail to download or install the update, please let me know the detailed error you get.