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Asking for additional permissions?

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  • Asking for additional permissions?

    After assigning Read & Print permissions to a document, when the user opens it they get the "This document is protected....request access..."

    If they were assigned access in the beginning why do they need to request it again? Am I missing something here?

    Any help is appreciated.

    Thanks in advance

  • #2
    Boils down to case sensitive account name nobody@no.com is not the same as Nobody@no.com. Worked with Eugene on the chat and got the issue resolved. Kudos for a great job.

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    • #3
      Kvanwem Yes,currently the email address is case sensitive. For this situation,we have submitted the suggestion "Prompt that user account is case-sensitive when assigning permissions in a document to let document owner know it" with suggestion ID#CPDFI-2318.

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