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PDF files opening blank over network

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  • PDF files opening blank over network

    PDF files that are opened over a network share come up as blank white files.

    I'm assuming this is due to some kind of networking caching setting that isn't loading quickly enough.

    How should I go about further trouble shooting this?

  • #2
    Is the file saved in a mapped drive and when you double click on the file it shows blank page? If possible, you may use the LiceCap tool to generate an animated gif that shows how to reproduce the problem for our referencing and send us the file sample you mentioned and note down the detailed path so we can have a test on our side, please send it to support@foxitsoftware.com, thank you.
    Here's the download link:
    http://sync-cn.foxitsoftware.com/iss/Tools/LICEcap.zip
    (Unzip it, double-click on licecap file, you can then specify the recording area then hit "Record", it requires naming the file first then start recording.)

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