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fpmvpr_ui.dll Causing Spooler to Crash (Randomly).

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  • fpmvpr_ui.dll Causing Spooler to Crash (Randomly).

    Windows 10 Pro x64 - 1803

    Latest Version of Foxit PhantomPDF

    Event ID: 808

    The print spooler failed to load a plug-in module C:\WINDOWS\system32\spool\DRIVERS\x64\3\fpmvpr_ui. dll, error code 0xC1. See the event user data for context information.

    Seems to crash the Spooler Entirely. Have about 3 events from the last two weeks.

  • #2

    Please help provide the following info to further investigate the issue:
    1) Please open Foxit PhantomPDF then go to "Help"->"About Foxit PhantomPDF" to double check the version number;
    2) Detailed instructions to reproduce the problem;
    3) Did it occur to any document or just specific one?
    4) If it happened when you try to print to Foxit PhantomPDF form a certain software, please let us know the software name and the version number of it;
    5) The creator log: You can get the creator log as the below method for further troubleshooting.
    a. Go to Registry Editor, navigate to HKEY_CURRENT_USER\Software\Foxit Software\Foxit PDF Creator, set the value for EnableLog to 1.
    b. Go to C:\Users\your user name \AppData\Roaming\Foxit Software\Foxit PDF Creator\Creator-Log then delete the logs there;
    c. Try to reproduce the issue. If you get the issue again, please go to C:\Users\your user name \AppData\Roaming\Foxit Software\Foxit PDF Creator\Creator-Log, and send us the new log file.

    Thank you.


    • #3
      Has there been any further action on this issue? We are getting the same error (also randomly)


      • #4

        Is it possible to provide the above listed info so we could take a closer look at the problem and better advise? Please let us know.