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fpmvpr_ui.dll Causing Spooler to Crash (Randomly).

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  • Lisa_lee
    replied
    BradG ,Thanks for your reply. I will keep you informed once there is any progress about this issue from our QA or Dev team.

    Leave a comment:


  • BradG
    replied
    Hi Lisa_Lee
    Not sure how much more I can assist you, as more often than not our users are not reporting the issue.
    All our users connect via Citrix Xenapp, using the Citrix Workspace app, d\so they are all using a common desktop, based on Windows Server 2016.
    As far as I can tell the issue is very intermittent and cannot see a definite pattern.
    Cheers
    Brad

    Leave a comment:


  • Lisa_lee
    replied

    Dear Brad, Thanks for your response.This issue "Foxit causes print spooler to crash when printing office to PDF" has been submitted to our internal bug tracking system for our QA team to do further analysis with report ID#QCPHANTOM-25760.
    However,we still need your help to provide with us the following information which will be helpful for our QA team to further diagnose this issue:
    1:How do you connect to the server to use Foxit PhantomPDF there (For example:via RDP connection)?
    2:What would happen to Microsoft word/excel when you try to print word/excel with Foxit PhantomPDF Printer? Will it get frozen and unresponsive before you could see the log in eveng log?
    3:How long after you connect to the server does this problem occur regularly? Does it happen in a fixed time-frame after you has accessed to the server or it would happen immediately once you try to print word/excel file with Foxit PhantomPDF Printer?
    Look forward to your reply.

    Leave a comment:


  • BradG
    replied
    Hi Lisa_Lee
    We are running 64 bit versions of Windows Server 2016.
    I havent been able to contact the user involved as we are both working remotely.
    This is what is in the event log
    Log Name: Microsoft-Windows-PrintService/Admin
    Source: Microsoft-Windows-PrintService
    Date: 29/07/2020 2:35:27 PM
    Event ID: 808
    Task Category: Initializing
    Level: Error
    Keywords: Print Spooler
    User: SW\hmah
    Computer: WBL-CX1610.sw.local
    Description:
    The print spooler failed to load a plug-in module C:\Windows\system32\spool\DRIVERS\x64\3\fpmvpr_ui. dll, error code 0xC1. See the event user data for context information.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-PrintService" Guid="{747EF6FD-E535-4D16-B510-42C90F6873A1}" />
    <EventID>808</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>36</Task>
    <Opcode>12</Opcode>
    <Keywords>0x8000000000020000</Keywords>
    <TimeCreated SystemTime="2020-07-29T04:35:27.579574200Z" />
    <EventRecordID>105</EventRecordID>
    <Correlation />
    <Execution ProcessID="35368" ThreadID="23120" />
    <Channel>Microsoft-Windows-PrintService/Admin</Channel>
    <Computer>WBL-CX1610.sw.local</Computer>
    <Security UserID="S-1-5-21-1186716237-423548137-1930720519-1192" />
    </System>
    <UserData>
    <LoadPluginFailed xmlns="http://manifests.microsoft.com/win/2005/08/windows/printing/spooler/core/events">
    <PluginDllName>C:\Windows\system32\spool\DRIVERS \x 64\3\fpmvpr_ui.dll</PluginDllName>
    <ErrorCode>0xc1</ErrorCode>
    <Context>112</Context>
    </LoadPluginFailed>
    </UserData>
    </Event>
    Cheers
    Brad

    Leave a comment:


  • Lisa_lee
    replied
    BradG ,Regarding this issue,we still need your help to provide with us the following information:
    1:Do you run 32-bit or 64-bit of Windows server 2016?
    2: Please send us the windows event log which indicates the fpmvpr_ui.dll loading issue.
    3:Did you receive any error message when you tried to print to Foxit PhantomPDF Priner from MS excel/MS word before you found the error in windows event log? If so,please take a screenshot of the error message for us?
    4:Did this issue happen to all MS excel/word files or some specific MS excel/word files? Please send us one MS excel or Word file sample.
    5: Did you get the same problem when you converted other format files with Foxit PhantomPDF Printer(such as image files,text files,etc.)?

    Look forward to your reply.




    Last edited by Lisa_lee; 07-30-2020, 01:18 AM.

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  • BradG
    replied
    Hi Cherry
    Basically the error is very intermittent, but it is the same error that is at the start of this post.
    We are currently running Foxit PhantomPDF v10.0.0.35798 in a Citrix XenApp desktop based on Windows Server 2016, version 1607.
    When the issue occurs, there doesnt appear to be any Foxit logs created and the only indication is an entry in the Windows Event Log.
    Unfortunately I have not been able to collect much more information. It has occurred when try to print to the Foxit PDF printer from Excel and Word mainly. We have version 16 of Office 365.

    Cheers

    Brad

    Leave a comment:


  • cherry
    replied
    BradG


    Is it possible to provide us the following info so we could further check with our engineer?
    1) Version number of your PhantomPDF; (You may double check it by going to Help->About Foxit PhantomPDF)
    2) A screenshot of the error you got;
    3) Detailed instruction to reproduce the issue;
    Did it occur when you try to print any PDF document to a physical printer or did it occur when you try to print non-PDF document to Foxit PhantomPDF printer?
    Did it occur to any document?
    4) If it happened when you try to print to Foxit PhantomPDF form a certain software, please let us know the software name and the version number of it;
    5) Was there any event log generated from Windows?
    6) Your OS info. (E.g. Win 10, 64-bit)

    You may email to [email protected] with more info if you'd like. Thank you.

    Leave a comment:


  • BradG
    replied
    Hi Cherry
    Sorry to take so long in responding, but this our end of financial year and things tend to get very busy.
    Have had a look at implementing the ENABLE Logging option, but because of the environment we work in it does not appear. We use Citrix XenApp as a common platform and use an image to maintain all apps, etc. When looking at the registry for our system all I see is the key for Foxit PhantomPDF 10.0 and there is no key for Foxit PDF Creator (or PDF Creator)
    Cheers
    Brad

    Leave a comment:


  • cherry
    replied
    BradG

    Is it possible to provide the above listed info so we could take a closer look at the problem and better advise? Please let us know.

    Leave a comment:


  • BradG
    replied
    Hi
    Has there been any further action on this issue? We are getting the same error (also randomly)

    Leave a comment:


  • cherry
    replied
    dmwaps

    Please help provide the following info to further investigate the issue:
    1) Please open Foxit PhantomPDF then go to "Help"->"About Foxit PhantomPDF" to double check the version number;
    2) Detailed instructions to reproduce the problem;
    3) Did it occur to any document or just specific one?
    4) If it happened when you try to print to Foxit PhantomPDF form a certain software, please let us know the software name and the version number of it;
    5) The creator log: You can get the creator log as the below method for further troubleshooting.
    a. Go to Registry Editor, navigate to HKEY_CURRENT_USER\Software\Foxit Software\Foxit PDF Creator, set the value for EnableLog to 1.
    b. Go to C:\Users\your user name \AppData\Roaming\Foxit Software\Foxit PDF Creator\Creator-Log then delete the logs there;
    c. Try to reproduce the issue. If you get the issue again, please go to C:\Users\your user name \AppData\Roaming\Foxit Software\Foxit PDF Creator\Creator-Log, and send us the new log file.

    Thank you.

    Leave a comment:


  • dmwaps
    started a topic fpmvpr_ui.dll Causing Spooler to Crash (Randomly).

    fpmvpr_ui.dll Causing Spooler to Crash (Randomly).

    Windows 10 Pro x64 - 1803

    Latest Version of Foxit PhantomPDF

    Event ID: 808

    The print spooler failed to load a plug-in module C:\WINDOWS\system32\spool\DRIVERS\x64\3\fpmvpr_ui. dll, error code 0xC1. See the event user data for context information.

    Seems to crash the Spooler Entirely. Have about 3 events from the last two weeks.
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