crash Excel PhantomPDF Printer freezing

[adrienne]

About 1/2 the time when I print a PDF from Excel/Word (Probable most of Office) using the PhantomPDF Printer, it freezes. It seems to not put up the dialog box to select the folder where I should save my PDF to. And never does, and then freezes. It sometimes closes using Task Manager but most of the time I need to reboot.

Is this a Foxit, Office or Windows bug? Not sure how to fix it.

When I check the Printer status is says 'Spooling'. And the text on the Office app says "Word is preparing to background print..."

Version details:
Foxit PhantomPDF Printer 9.4.0.1491
Office Home and Business 2019 32bit Version 1906 (Build 11727.20230 Click-to-Run)
Windows 10 Pro 64-bit

[richell_huang]

Sorry for the inconvenience. Would you mind upgrading to the latest version 9.6 and see if it is improved? If still no luck, could you please use the LiceCap tool to generate an animated gif that shows how to reproduce the problem for our referencing.
Here's the download link:

http://sync-cn.foxitsoftware.com/iss/Tools/LICEcap.zip

(Unzip it, double-click on licecap file, you can then specify the recording area then hit "Record", it requires naming the file first then start recording.)