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  • Deleting fields corrupts pdf

    Hello,

    We create pdf templates in PhantomPDF with a mix of static text and form fields. These fields are filled in dynamically and a pdf is generated when a user requests a document. Everything works fine until we delete one of the fields at which point it corrupts the pdf. I right click on the field or select the field from the navigation panel and delete it. Then I save the template. From that point forward, any documents generated using that template will be corrupt. However, I can still open the template. As a workaround, I can go into Foxit and create a new pdf from file, import the existing corrupt template file, save it under the same name without making any changes, and everything works as it should. Any help would be appreciated.

    Thanks

    EDIT:
    I solved this problem by following these instructions from the FAQ (http://www.foxitsoftware.com/support/faq_phantom.php):​

    18. When I create PDF in a Citrix environment and save it, the created file is corrupted. How can I fix it?
    Go to Start menu -> Control Panel -> Hardware and Sound -> Devices and Printers, and right click on Foxit PhantomPDF Printer. Choose Printer properties -> Advanced -> uncheck Enable advanced printing features, and click OK.

    I would like to point out that I am not in a Citrix environment. I am using this on Windows 7 professional, but I gave the above a try and it is a workaround for this bug in case anyone else is having this issue.
    Last edited by phantom_of_the_pdf; 01-03-2014, 04:38 PM.

  • #2
    Ok, another update... not that anyone is listening.

    The workaround above appears to have only been a fluke. The problem remains. And it is not just deleting fields, but modifying fields in any way will sometimes corrupt the pdf. Any help is still appreciated. Thanks

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    • #3
      Well I am also suffering from such as thing and do not even know that how to resolve it. It happens the often times as I wanna know that it would must be see and should must have the new changes as they would be more helpful for us not to face this problem.
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      • #4
        bump. this is still an issue. Can anyone from Foxit help?

        Comment


        • #5
          Originally posted by Larry K. Fernandez View Post
          Well I am also suffering from such as thing and do not even know that how to resolve it. It happens the often times as I wanna know that it would must be see and should must have the new changes as they would be more helpful for us not to face this problem.
          I totally agree with you and the points that you have discussed with all of us.

          Comment


          • #6
            @phantom_of_the_pdf,

            Could you please kindly send us the template and let us know the detailed steps to replicate the issue? I'll try to see if this issue could be replicated. If it is inconvenient to upload here, please email to [email protected].com. Thank you.

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