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  • Roy_Chen
    replied
    robertoleonardo
    I would feel the same in your situation, and our team is still collecting feedback for the licensing mechanism, let me forward it to our Marketing/Product team. Apologize again.

    Leave a comment:


  • robertoleonardo
    replied
    i'd just like to circle back on this and throw in my name as supporting what others have said. the license is "per user" not "per machine." Again, none of us are trying to cheat -- but i'd venture a guess that the majority of professional people split their time between a laptop and a desktop. those of us who do are, at all times, the same user. QED -- our license should allow us to do so (and without having to jump through the hoops of de-activating/re-activating.

    i don't understand how you guys got all the way through the apocalypse that was covid 19 without more pushback about this. i would've thought the issue would have necessarily come to a head through that...

    Leave a comment:


  • celine_lin0720
    replied
    ruslanmhf Sorry for inconvenience we caused. How about submit the ticket at this link:
    https://www.foxit.com/support/ticket.html?isReturn=1
    And let me know your order infomation or the license key code, I will send you the activation records and help you to deactivate the license key.

    Leave a comment:


  • ruslanmhf
    replied
    Any update on this issue? This is still a pain for us de-activate and re-activate our employees when they working from home. Why this is so complicate?

    Leave a comment:


  • cherry
    replied
    Chris_in_Makati

    Thanks for your update and we've updated your comments to our Product team for further consideration. Also, we'll try to find a solution so the end user could easily perform the activation and deactivation on their side when needed through Foxit website portal.

    Leave a comment:


  • Chris_in_Makati
    replied
    Originally posted by Lisa_lee View Post
    [USER="566190"]In the case when you forgot to deactivate your license prior to transferring the license, please help to contact Foxit Support team by submitting a ticket from the Support Ticket Submission center and providing us with the registration key code and the PC name of the machine which is needed for deactivation, Foxit support will help you to deactivate the license information from your corresponding machine.
    Thank you for that @Lisa_lee, but I doubt if that will be a quick process. If I'm travelling and need to quickly edit a document for a meeting I'm having the same day I don't want to have to wait around for Foxit support to get around to looking at my support request and dealing with it.

    Let's just hope your product management team see sense and do something to make things more flexible. They can be sure that my future purchasing decisions will depend on this.

    Leave a comment:


  • Lisa_lee
    replied
    Chris_in_Makati ,We could fully understand the difficulty that you encountered when trying to switch license between two devices and we will forward to your feedback to our product management team as well.
    In the case when you forgot to deactivate your license prior to transferring the license, please help to contact Foxit Support team by submitting a ticket from the Support Ticket Submission center and providing us with the registration key code and the PC name of the machine which is needed for deactivation, Foxit support will help you to deactivate the license information from your corresponding machine.
    Any further questions or concerns, please contact us again at any time.

    Leave a comment:


  • Chris_in_Makati
    replied
    I've just purchased a one-time copy of Foxit PDF Editor, together with a one-year maintenance subscription.

    I must say I'm really disappointed to discover that I need to keep deactivating and reactivating my account on different devices if I switch between my desktop and laptop when I travel. I'd never need to use the software on two devices simultaneously, it will either be one or the other, so I'm not sure why this has to be made so difficult.

    The problem is what happens if I'm travelling with my laptop and need to activate it quickly, but I forgot to deactivate it on the desktop before I left home and that machine is switched off?

    If I had understood this was how it was going to work I don't think I would have made the purchase.


    Leave a comment:


  • Lisa_lee
    replied
    Macallows ,First of all, I would like to express my sincere apologies for any problems our Foxit app has caused you and we are also grateful to you that you have also reported multiple valuable suggestions for our Foxit application. We really appreciate it.
    Our Foxit support team always takes customers' feedback seriously. All of the issues and suggestions have been carefully perused and classified one by one and then reported to our internal new bug/feature collection system individually.
    Based on the records of the emails that we have communicated,I noticed that you have reported 15 bugs and 32 new feature requests in total. I will give you an update on the progress of these suggestions and issues within today and we will reply you at ticket#134291, please check your inbox later.
    In addition,I will continue to actively follow the issues/suggestions that you have reported with our QA, Dev, and Product management teams and keep you informed for new progress about them.
    Again,thanks very much for your patience while we work to resolve those issues and implement new requested features.

    Last edited by Lisa_lee; 01-30-2022, 01:46 AM.

    Leave a comment:


  • Macallows
    replied
    Haha guys welcome to Foxit, where they could provide awesome softwares if they would listen to customers, but they never will. It took them months to fix the lateral tab issue that dozens were complaining against.

    Also the editor is full of bugs of all kinds, most never get fixed. I have found about a hundred, reported about 50 with detailed steps to reproduce it (video capture...) yet they fixed about 5, said 5 will be fixed later and that the 40 others are not planned to be patched...

    I often wonders why this software costs that much and why are people ready to pay this much for this quality control. Think about it: you cannot even CROP an image or select WHITE or BLACK in the color palette!! only shades of grey. They even forget the basics, even when remembered!! Saddening.

    When microsoft office, google or some tech giant will come in and provide a free tool that will hurt Foxit a lot if they continue to make the payment platform the only thing working as it should. Hopefully that will wake them up
    Last edited by Macallows; 01-27-2022, 10:09 PM.

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  • ruslanmhf
    replied
    Originally posted by Roy_Chen View Post
    hamidsh
    Already add your option to our product team for review, apologize for any difficulty using Foxit Software.
    @Roy_Chen
    Thank you. Hopefully product team will hear their customers this time. Honestly, we don't ask about something unreasonable. Just let us work and enjoy.

    Leave a comment:


  • Roy_Chen
    replied
    hamidsh
    Already add your option to our product team for review, apologize for any difficulty using Foxit Software.

    Leave a comment:


  • hamidsh
    replied
    Originally posted by cherry View Post
    ruslanmhf

    I've forwarded your comments as feedback to our Product team for processing. Internal Feedback ID#: PHANTOM-11194. Thank you.
    This issue has already been raised and got nowhere. Don't think it's different this time.

    Leave a comment:


  • hamidsh
    replied
    Activation on 2 devices or remote deactivation is not too much to ask, it should have been implemented even before users starting to ask. Also if you think this way you can make more money really don't. Nobody is going to pay for 2 licenses to use on work and home computers. Well in fact because of this limitation I decided not to upgrade to 11. It's just too much.

    Leave a comment:


  • Lisa_lee
    replied
    AllwareSupport ,Got your message and we will also forward your feedback to our product team for perusal.

    Leave a comment:

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